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2.0

Great customer service on the front end, sales, acct. setup, help getting started.

Also to be fair their tech support has been good-very good in my experience. My new service got me over 20mb when I first started. Now I'm down below 5mb. When I call tech suppt.

they pretty much just have me reboot all 3 units, (router, black box, and other little black box), and when everything links back up I'm at around 9-12. Next evening I'm right back in the same place.

If you complain they'll send you off to play with rebooting *** while they loosen the noose on your connection. 24 hours later the noose tightens again.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

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