Not resolved
Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money

They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb.

What the ***! and then they wouldn't even give me back money! Support was rude and they made it sound like it was my fault. Reported to the BBB and that made them move the next day.

Gave me 6 free months and changed my rate to the 5Mb plan. I get between .45 and 3 Mb. Every time I call in or chat, they know nothing and just tell me to wait for an engineer to get back with me.

So far 3 weeks and nothing. Still at .45 download speed.

Product or Service Mentioned: Rise Broadband Internet Service.

Reason of review: Bad quality.

Monetary Loss: $50.

Preferred solution: Price reduction.

I didn't like: Bad customer service.

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