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1.3

I'm very understanding when it comes to technical problems but, this has been very different. When we heard about rise for the first time it was the best in my area (4 years ago), when we got it installed, it worked great!!

but, down the road of having issues and their solution was to upgrade our plan and again and again. Of course this costs more and more money. about 2 months ago, i decided, enough was enough, i was going to work with them, jump through all of their hoops and really work at it. my plan was $116 a month for "speeds up to 75 MBPS" i was getting .5 of a mbps.

so, countless times of being on the phone with tech support, they told me it was my router, the static ip wasn't matching with theirs, so.. i replaced it with the one they had provided, nothing changed. after about 3 days i called them and told them my problem, and all they had for me was that their tower have too many clients on them from 6pm-12am (when everyone is off work) and they slow their speeds for everybody.

I have no other options for internet providers, the only thing i could do is have them reduce my bill (to $80 a month) and just deal with it. i live in manor Tx and they're one of the main providers here.

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

Rise Broadband Cons: Spotty connections, Extreme packet loss 93 percent, Deceptive practices, Not getting what is paid for, Bad connection.

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