Rise Broadband - Speed issues for price

12 of 384 Rise Broadband reviews

We are having the same issue.Seems like once or twice a week, speed test on their site (directly from their servers) shows 1-3 Mbps download, and 2-3 Mbps on upload.

We pay for the 20Mbps package, but there always seems to be tower/equipment problems in our area. Before calling their support line, test are ran to gather all the information. I like to have all my facts in order before questioning.

Amazing that while on the phone, it seems to jump from the 1-3 Mbps, to

18 Mbps.It's like they throrrle you back until it's noticed.

This review is a subjective opinion of a user.
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Product or Service Quality
Reliability
Discounts and Special Offers
Billing Practices
Style and Design
Website
Value for money
Coverage Area
Customer service
Advertised vs Delivered
Price Affordability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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  • What I liked
    • Customer service
  • What I disliked
    • Constant issues

Reason of review:
Constant Issues with Speed
Preferred solution:
Stop throttling the end user, or update the equipment providing the service
Monetary loss:
$80
Product or service
Rise Broadband Internet
Review category
Telecommunications
review #946278

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