Nevada, Texas
1 comment
Featured 100% full Not resolved

We are having the same issue.Seems like once or twice a week, speed test on their site (directly from their servers) shows 1-3 Mbps download, and 2-3 Mbps on upload.

We pay for the 20Mbps package, but there always seems to be tower/equipment problems in our area. Before calling their support line, test are ran to gather all the information. I like to have all my facts in order before questioning.

Amazing that while on the phone, it seems to jump from the 1-3 Mbps, to

18 Mbps.It's like they throrrle you back until it's noticed.

Review about: Rise Broadband Internet.

I liked: Customer service.

I didn't like: Constant issues.

Review #946278 is a subjective opinion of a user.

3.2
Coverage Area
Product or Service Quality
Price Affordability
Diversity of Products or Services
Value for money
Style and Design
Billing Practices
Reliability
Customer service
Website
Advertised vs Delivered
Warranty
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Constant Issues with Speed / $80
Preferred solution Stop throttling the end user, or update the equipment providing the service

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Anonymous
Scarborough, Ontario, Canada #1237476

Just switch to another company.

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