Wills Point, Texas
Not resolved
1.6
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This is a terrible system. The vast majority of the time I'm using the internet, the speeds are well below advertised.

I have repeatedly contacted Rise about speeds below 2 mbps, and I am always told by their tech support that it's their tower, and they're working on it. When I have tried to end this arrangement, they refuse to amicably end our relationship. They pass me to a supervisor who then wants me to spend 40 minutes on the phone with their tech support team "diagnosing" the problem even though they already now it's their tower.

They can't deliver what they advertise, but expect me to honor an agreement made on false promises. This is worse than dial- up.

Product or Service Mentioned: Rise Broadband Internet Service.

Reason of review: Order processing issue.

Preferred solution: Allow me to end this agreement prior to the 2 year term with out having to pay early termination fee. Your system does not perform as advertised..

Company wrote 0 private or public responses to the review from Aug 16, 2016.
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