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1.9

service gets slower every day, support takes forever on the phone, they don;t call back. cant ever talk to a rep, line is always busy, service is always interrupted, they say it is fixed or they are working on it and will call back when resolved.

got one call back to tell me it was not resolved and that was a month ago, i am on hold now getting the same bs, no resolution, no fix just call back in a day or two to see if the equipment on the tower has been fixed what other service is available in the area, zip code 76048. i had better dial up service 15 years ago!

Reason of review: Poor customer service.

Monetary Loss: $39.

Preferred solution: restore the service like it was.

Rise Broadband Pros: Way it was, It was fast now it is slow, How it was.

Rise Broadband Cons: Poor service, Slow internet.

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