Rise Broadband - SKYBEAM---HORRIBLE, HORRIBLE COMPANY
THEIR CONNECTION IS WEEK, UP/DOWN CONSISTENTLY---BUT WAIT, THEY HAVE A TOWER ISSUE AND OUR SERVICES ARE STILL DOWN 4 DAYS LATER AND WE CAN EXPECT SERVICE TO OUR LOCATION RESTORED IN 10 DAYS.....WHAT---REALLY.
YOU SPEND 45 MINUTES MINIMUM TRYING TO GET THROUGH TO THEM AND I REQUESTED A SUPERVISOR CALL BE BECAUSE BEING WITHOUT SERVICE FOR 10 DAYS IS ABSURD, BUT YES AGAIN YOU GUESSED IT,,, NO CALL TO ME FROM SKYBEAM EVER.
HORRIBLE CONNECTION, HORRIBLE OR NO CUSTOMER SERVICE VERY RUDE AND VERY UNACCOMMODATING COMPANY WITH HIGH PRICES, I PAY $73.00 A MONTH FOR THIS GARBAGE...RUN TO ANOTHER PROVIDER
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Rise Broadband Cons: Horrible customer service, Long outages-10 days, High prices.
Location: Los Angeles, California
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Comments
Please avoid publishing any personal information and promotional content
Just wait until they get tired of talking to you and then everybody from customer service reps to tech support script monkeys to the installer they send to your house to "fix" problems will try to "fire" you as a customer by advising you to go to another provider.
You see, you won't get service because they just don't care. If you leave, they still have hundreds of thousands of customers they can rip off, right?