I have been with Rise Broadband for 6 years now. Everything was great until Rise Broadband bought out Digis.
As soon as that happened my speeds took a nosedive. I used to be able to stream multiple devices at the same time. Then they said I was using to much data and were going to charge me. They said I could sign a two year contract to get unlimited data.
I was fine with that because I had great speeds. Well speeds have went down ever since. Now at night when everyone is streaming all I get is buffering and we can't stream anything. I called to increase speeds and they told me that if we change speeds they will put a cap on the data we use and will charge me if I go over.
They are not polite at all and are completely unwilling to work with me. I have a year left on my contract and if I cancel they will charge me a $250 cancellation fee. I feel completely helpless, overcharged, and underservised. I can not wait for the day when I am not under contract anymore so I can cancel.
This is a terrible company. Never use them!
Ron_jorgensen wrote the review because of bad quality at Rise Broadband and attached a photo. Reviewer claimed that he or she wants Rise Broadband to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.