Manufacturer: Rise Broadband Category: Internet Services Clear all filters (346 of 346 reviews match)
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Terrible company and trash service.Pay for 5mb DL and am lucky to get 1mb DL. My bill has gone up over 20 dollars a month as the service has gone downhill. Customer service is just rude and a bunch of liars. They have had new equipment to install since 2011 to make the...
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Anonymous
Anonymous

This company sucks

1.0
Product
Rise Broadband Internet Service
I didn't like
  • Complete ripoff
  • Horribly rude condescending customer service
  • Extreme packet loss 93 percent
#1088668
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Upgraded our equipment and have a 2 yr contract with Rise.Everything was fine until the end of July when we noticed incredibly slow download speeds - > 1 mbp and we are contracted for 20. Have spent hours on the phone and also several live chats with no resolution....
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1.0
Product
Rise Broadband Internet Service
I didn't like
  • Not meeting promised speeds bad customer service lies lies lies
  • Do not receive the service that you pay for
#1086995
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I called Rise in mid June, knowing that I was selling/closing my house on June 30.My billing period ended on 6/21. The agent I spoke to said that I either had to end my service on the 21st, or call ON THAT EXACT day to request a 10 day extension (which might or might...
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2.1
Product
Rise Broadband Internet Service
I liked
  • Installation took only a few days after contacting them
I didn't like
  • Fraudulent billing
  • Charged for down service
  • Bad experience with the customer support service
#1086184
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Rise Broadband - I have been with this company for 11 years and every time we

#1089013
I have been with you guys for loving years and you guys have always have an excuse for the way you guys run your internet it's always been about excuse that you have updated your towers and still the process what I pay for this internet is unacceptable you need a better solution than than stealing people money
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Rise Broadband - *** INTERNET COMPANY!

#1083318
1.0
THEY SHUT THE TOWER MY INTERNET WAS ON WITH OUT EVEN EMAILI G ME TO TELL ME FHEY WERE DOING IT! THEY SENT A TECH OUT TO GIVE ME THE MESSAGE! WAY TO PUT CUSTOMERS FIRAT ASSHATS
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Rise Broadband - Absolute worst service

#1070886
1.0
I've only had the service a few months due to the fact that no one else services my area. They constantly add charges to my bill. The service never works. I've been without internet for a week now. I tried to cancel my service today and they said I'd have to pay a $250 early termination fee! This company should be shut down! Don't waste your money!
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Rise Broadband - Fail to connect

#1059622
Guys, please. Days without service? This can't happen. Especially when people are paying for services. All of my work I do is dependent having internet. If it goes out then I'm screwed.
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Last year Rise Broadband merged with Digis. My internet bill is about 250 dollars a month now!! I've called them and asked them why is it so much and what can I do to make my bill go significantly down. The customer service is the worst. The girl sounded like she...
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Product
Rise Broadband Internet Service
#1085097
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Rise bought T6 and things were normal for 6 months then our speeds dropped to .06 every night they said they were having issues with there towers and are working on it. Well over a year now and still the same response and to top it off we had a contract for unlimited...
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1.0
Product
Rise Broadband Internet Service
#1084324
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Ever wanted to get your mobile data limited, lose all connection to the internet, and get *** out of money at the same time?Now you can with Rise Broadbang, we'll force you to pay 45$ a month for spotty dial-up speeds. Think you can run to another company? Not anymore,...
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1.9
Product
Rise Broadband Internet Service
#1078504
Reply to reviews
bait and switch.PROMISS $39.95 FOR SEVERAL YEARS AND CONTINUE TO CHARGE $60 A MONTH INCREASING COST ALMOST EVERY MONTH BY 2 OR 3 DOLLARS. I HAVE BEEN WITH THEM --SKYBEAM ON FOR 10 YEARS, I DISCONNECTED AND SENT 2 CHECKS FOR $39.,95 EACH AND THEY TELL ME I OWE THEM...
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1.6
Product
Rise Broadband Internet Service
I didn't like
  • No one seems to care about the customer
  • Customer service that lies
#1076488
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When moving to my home in 2015 I began service with Rise Broadband. The business was located in my town which made me feel more comfortable doing business. I signed a two year contract with them at that time. My installation and service started out great! As time went...
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1.1
Product
Rise Broadband Internet Service
I didn't like
  • Speed not even close to what was purchased
  • Speed not even close to what i purchased and too pricey
#1070175
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The sales person lied about how much data typical family uses.They use a $29 add to lure you into pay $120 a month. For Internet alone???? Maybe for Internet, Cable, and Phone. Might just pay the $250 cancellation fee and be done. There is no window to cancel so when I...
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1.4
Product
Rise Broadband Internet Service
I liked
  • Technical support
I didn't like
  • Bait and switch pricing
#1068272
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This company is awful.They were so bad they were forced to remove the "reviews" part of their Facebook page and they delete any comments they don't like. Anyway, been with them a few years and they are seriously either nowhere near their advertised speeds or they are...
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1.2
Product
Rise Broadband Internet Service
#1067305
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