Product: Rise Broadband Internet Service Clear all filters (353 of 353 reviews match)
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My wife signed us up with Rise Broadband. A multi-year contract for 20 mega bit per seconds being promised. I have done speed checks for over a year on a regular basis because the true speed is only a fraction of that. I have filed complaints and have been promised...
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1.3
Product
Rise Broadband Internet Service
#1111096
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Alright so, Rise Broadband moved into this area a while ago an kept giving the obvious {{Redacted}} about how they were RELIABLE and STAYED UP TO DATE! but I have yet to see any of that actually be lived up too. The funny part is I have it at home and at the office,...
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1.9
Product
Rise Broadband Internet Service
I liked
  • Not a thing
I didn't like
  • Constant drops
  • High latency
  • Slow connection
#1109494
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I have not had consistent internet service for nearly a year.We be so-so one minute and totally off-line the next. Have never reached the speeds I am paying for. Tech support cannot tell me when issue will be resolved. I even asked if it would be resolved this year and...
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1.0
Product
Rise Broadband Internet Service
I didn't like
  • Spotty connections
  • Inconsistent service
  • Nobody seems to care when you have an issue
#1104319
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Rise Broadband - I have been with this company for 11 years and every time we

#1089013
I have been with you guys for loving years and you guys have always have an excuse for the way you guys run your internet it's always been about excuse that you have updated your towers and still the process what I pay for this internet is unacceptable you need a better solution than than stealing people money
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Rise Broadband - *** INTERNET COMPANY!

#1083318
1.0
Details
THEY SHUT THE TOWER MY INTERNET WAS ON WITH OUT EVEN EMAILI G ME TO TELL ME FHEY WERE DOING IT! THEY SENT A TECH OUT TO GIVE ME THE MESSAGE! WAY TO PUT CUSTOMERS FIRAT ASSHATS
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Rise Broadband - Absolute worst service

#1070886
1.0
Details
I've only had the service a few months due to the fact that no one else services my area. They constantly add charges to my bill. The service never works. I've been without internet for a week now. I tried to cancel my service today and they said I'd have to pay a $250 early termination fee! This company should be shut down! Don't waste your money!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Rise Broadband - Fail to connect

#1059622
Guys, please. Days without service? This can't happen. Especially when people are paying for services. All of my work I do is dependent having internet. If it goes out then I'm screwed.
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I noticed on Aug 30, 2017 that my service was very intermittent.I called on Sep 1 to advise them that I had service some of the time and that it was down more than up. They checked and saw that the tower as losing power. My wife called on Sep 3 and was told that it was...
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1.7
Product
Rise Broadband Internet Service
I liked
  • Avoidance of responsibility by representative
  • Changed to another provider
I didn't like
  • Customer service is bad
  • Poor customer service and no supervisors to talk to
#1097841
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Only because I had not found another service to switch to I have been with rise broadband since it was sky beam in Texas. For the past 7 yrs yes I have put up with this for 7 yrs (*** me). I have called in repeatedly for latent service issues. I have not received the...
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1.0
Product
Rise Broadband Internet Service
#1096167
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been having lots of trouble with my service.i cannot use some of the tools on home page my service sucks speed is up and down. this has been going on for months i call and they reset their stuff wors for awhile than goes to *** again. i got emails from rise saying they...
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1.2
Product
Rise Broadband Internet Service
I didn't like
  • Worse each month
  • Rise broadband
  • Anytin abut rise
#1090281
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Terrible company and trash service.Pay for 5mb DL and am lucky to get 1mb DL. My bill has gone up over 20 dollars a month as the service has gone downhill. Customer service is just rude and a bunch of liars. They have had new equipment to install since 2011 to make the...
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Anonymous
Anonymous

This company sucks

1.0
Product
Rise Broadband Internet Service
I didn't like
  • Incorrectly installed equipment
  • Complete ripoff
  • Extreme packet loss 93 percent
#1088668
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Upgraded our equipment and have a 2 yr contract with Rise.Everything was fine until the end of July when we noticed incredibly slow download speeds - > 1 mbp and we are contracted for 20. Have spent hours on the phone and also several live chats with no resolution....
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1.0
Product
Rise Broadband Internet Service
I didn't like
  • Not meeting promised speeds bad customer service lies lies lies
  • Do not receive the service that you pay for
#1086995
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I called Rise in mid June, knowing that I was selling/closing my house on June 30.My billing period ended on 6/21. The agent I spoke to said that I either had to end my service on the 21st, or call ON THAT EXACT day to request a 10 day extension (which might or might...
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2.1
Product
Rise Broadband Internet Service
I liked
  • Installation took only a few days after contacting them
I didn't like
  • Charged for down service
  • Fraudulent billing
  • Bad experience with the customer support service
#1086184
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Last year Rise Broadband merged with Digis. My internet bill is about 250 dollars a month now!! I've called them and asked them why is it so much and what can I do to make my bill go significantly down. The customer service is the worst. The girl sounded like she...
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Product
Rise Broadband Internet Service
#1085097
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