Product: Rise Broadband Internet Service Clear all filters (403 of 403 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Show

Rise Broadband - No service

Every three months or so their internet service goes down for about a week. I have called their tech support and get the same answer every time which is no estimated time of repair
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Rise Broadband Internet Service
#1235641
Reply to reviews
Rise Broadband - Extremely Unhappy Customer
We just moved to the area and started a contract with the only Internet company in town, Rise Broadband. I wish we hadn't went with them because we are stuck paying for service which we don't receive for the next 2 years. The Rise Internet service was great for about...
Read more
Anonymous
Marilyn B

We have been using Rise for about a year. Twice during the year, they have stated that my checks have been rejected by the bank. I have not bounced a check for almost 30 years...

SulkyKestrel
SulkyKestrel

Please heed the other reviews online and stay very far away from Rise Broadband!! You are better without Internet than having to deal with these scammers. Rise Broadband seeks...

1.4
Product
Rise Broadband Internet Service
I liked
  • Only isp option i have
I didn't like
  • Being on hold
  • Inadequate speeds and data
  • Unqualified technicians
#1220310
Reply to reviews
We have a business account that is more expensive, but get no kind of sense of urgency from Rise Broadband tech support. I had to unhook a desk top and carry the cpu, monitor, keyboard, mouse and plug it into the ethernet cable from their box before they would even...
Read more
SulkyKestrel
SulkyKestrel

I wish we would of read all the reviews before going with Rise. You are 100% right. They are the only ISP in the area and they know it and purposely take advantage of people. ...

1.3
Hempstead, Texas
Product
Rise Broadband Internet Service
I liked
  • I liked that they offer highspeed internet in my area
  • Availability
I didn't like
  • Inability of rise to maintain stable service
#1215408
Reply to reviews
Simply awful.Signed on with Rise in November 2016 for a plan that is supposed to deliver 20 Mbps download speed and 4 Mbps upload. All went well for about the first year. After that, download speed frequently dropped off to 5 - 7 Mbps. Each of the first three times...
Read more
Product
Rise Broadband Internet Service
#1212504
Reply to reviews
Poor communication led to bad information to me the customer.Low speeds for over 60 days due to their own equipment being upgraded. I was told to call back for once I noticed faster speeds For a credit. That took two months. I called back, tech support never made notes...
Read more
1.2
Product
Rise Broadband Internet Service
#1208996
Reply to reviews
Had Rise Broadband installed. Service was so bad, had them remove equipment and had a hard time getting them to do that. They kept saying, we'll come out. They would set a time and not show up, time and again. When the service worked and that was about 50% of the...
Read more
Product
Rise Broadband Internet Service
#1208650
Reply to reviews
I have been going in circles with them for MONTHS!Every time I speak with them they ask me to do the same thing over and over again, like they are honestly expecting a different result. Their network delivers speeds of 1.1mb instead of the 15mb as promised. It is so...
Read more
Product
Rise Broadband Internet Service
#1205091
Reply to reviews
We’ve been customers for years and speed has gone from 40mbs to 0.3gbs...and that’s on a good day.Even though they gouge me for “high speed”. They keep increasing prices and decreasing service. If you have ANY option whatsoever...take it.RISE (now owned by DirectTV)...
Read more
Anonymous
Chris

.3gbps equates to 2400mbps. are you sure that is the value you intended to enter because that would be AWESOME speed and it does not sound like that was the case. Not sure why...

1.0
Product
Rise Broadband Internet Service
#1204989
Reply to reviews
They are crooked as a bent nail!I canceled a week before my next months payment and they never credited me for the days that i didnt use their service, and the next month after i closed my account they send me a bill for 3 Dollars, and they said it was because they had...
Read more
1.0
Chubbuck, Idaho
Product
Rise Broadband Internet Service
I didn't like
  • Throttling
  • Support
  • Crooked billing department
#1203452
Reply to reviews
Very unhappy with my service.Been calling for weeks for case # 3045473 and was told by Cody today that there is nothing they can do and we are at “mercy” of engineering. He refused a field service visit and refused me speaking to management about being down over 3...
Read more
Product
Rise Broadband Internet Service
#1203109
Reply to reviews