Manufacturer: Rise Broadband Category: Internet Services Clear all filters (108 of 108 reviews match)
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Then it became Rhino Communications, Then Skybeam, and now Rise Broadband. I pay almost $90 a month for their 20mbt plan. Rarely when I get home from work at 7pm do I ever see any more than about 5mbt and commonly 1.5-3mbt. Their phone techs try the basic run around that I know isn't going to fix the problem. I have let them send techs out twice in the last 6 weeks just so their fixes won't work and I can build a service history. I'm an I.T....
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1.4
#986906
Rise Broadband took over. I'm less than 1/2 mile from the tower, totally clear line of site. My top speed with Rise is 1.5 m but in the evenings, it always drops to .4, less than dialup. It is unusable. When calling support, there is the typical router and antenna reboot. When speed responds the same they offer on site review. When on site service is here, speeds are pointed to that approach 2m. Customer is reminded it is "up to 3.5m". But...
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1.0
I didn't like
  • Poor stability and far below paid for speed
#985950
We signed up for 20 MB/s internet service with Rise Broadband, and we typically get 1.5 to 2. The rise technicians will work with you for hours and they will come to your house and then admit they have a problem with over allocated towers, but never fix the problem. Isn't taking money without providing the promised services called theft? I take a screen shot of the poor speed results and email them to work every few days and can show that this...
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Anonymous

Anonymous I had the same problem. Cancelled anyways and let the bill go to collection. Refuted the bill as legit based on pathetic service. Decision TBD. Class action suit worth explori...

1.1
I didn't like
  • Speed problems
  • Constant issues
#982129

Rise Broadband Internet Service Review

#982058
1.1
This place sucks. They said they fixed our internet but they actually made it worse. Its pretty bad when your phone data with 4 people on it at the same time, is better than the *** internet provider.
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Rise Broadband Internet Service Review

#974219
1.1
Stuck with this *** company no other provider. Lose internet at least once a month. Now five days. No compensation
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Rise Broadband Internet Service Review

#942212
1.2
Slow speed Always out Risebroadband SUCKS!
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Rise Broadband Internet Service Review

#917614
2.3
SLOW SLOW SLOW We have called twice a week for about 3 months now and still terrible service.....no service providers out here in the country, help.....
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After service calls, which happen on a monthly basis, the speed is pretty good for a couple of weeks.It is as if they intentionally slow the speed and when tech service is called, they remove the restrictions for a bit. After a couple of weeks, things slow down again until I get so irritated I call. When called, the only thing tech support knows how to do is turn off and restart the modem and then run a speed test. They run several speed tests...
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1.5
#981106
So how in the world do we "keep reaching our data limit"? Well my wife called and they couldn't tell her anything no explanation no suggestion on fixing it or how we could monitor our data usage, nothing! Not to mention it's hard to use up our data when our internet hardly ever works. We literally spend more time trying to figure out why our internet doesn't work than actually get to use the service we pay for. In no way, shape or form do I recommend Rise Broadband...
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I just had Rise Broadband installed in the past week and so far it has been great. I had a rather frank discussion with them about all the complaints I have read here and found their sales people to be relatively knowledgeable but definitely not technical experts. Their only explanation for all the complaints was that "people only post bad experiences", so I promised them that if I did have a good experience I would post it. They say that they...
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Anonymous

Anonymous You grasshopper will learn very quickly that this company has no good intentions. They are so far in debit that they will not be able to change there socks or underwear soon. ...

Anonymous

Anonymous Well this post is obviously fake

3.4
I liked
  • Large data cap compared to cellular
  • Professional installation by a competent tech
  • Very high download speed - double 4g lte
I didn't like
  • Antenna system is still somewhat unsightly
#979784
have been with this service provider 2 buyouts ago.this is the third company I have been dealing with. every time its bought out there is a rate increase. My problem is I was never informed about rate increases. It just starts showing up in my bill. A data limit was imposed and I only found out about it because of data usage emails that were sent to me. I never agreed to the rates or data limits. I just found that they started charging me for PC...
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1.5
I liked
  • Those who came to my home because they spoke truth
  • When the service worked it was ok
I didn't like
  • Jacking up the rate with no notice
  • It was about half the advertised speeds on a good day
  • Inconsistent service
#977318
I paid for 5mbps at $45.00 per month for 9 years.10 months ago Rise upped it to 8mbps and added 8 new taxes, charges, and fees to my account raising the price to $54.00 per month without asking me. I did not complain as I was thankful for the extra bandwidth. Now, after 10 months, they cut me back to 5 mbps for the same money and now Youtube videos only play at 144p or 240 p and when I click on stats for Nerds I see that the bandwidth is running...
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1.6
#977065
Rise Broadband is substandard across the board. If you have ANY other option for service, take it! Bad service: inconsistent, unreliable, and speeds that vary from good to snails pace. Customer service is lackluster at best. They appear to be making no effort to improve any of it- just want their monthly fees and no static from the customers. Had one customer service person tell me that if it was up to him, they never should have provided me...
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Anonymous

Anonymous you certainly dont make it easy

2.1
I didn't like
  • Less than 30 percent of paid for speed consistently
#975984
Do not sign up for internet here! This company was amazing when it was digis but since rise broadband took over its AWFUL! They will lie to to get as much money as they can from you. Oh and don't sign up for autopay because somehow you will still get a past due Balance and with that comes with a late and reconnection fee. But they are only allowed to take one fee off so even though they messed up somehow you still get charged a fee. They also...
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Anonymous

Anonymous I know verizon is expensive but I too have no internet options where I live. Verizon has home fusion which gives me 25mb down and 16 up. very expensive but it is very reliable...