Product: Rise Broadband Internet Service Clear all filters (371 of 371 reviews match)
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I understand.I am paying for 350GB data ( have never reached half that) at download speed of 15mbs. Six days ago the speed came down to 0.10 and hasn't gone any higher than 2.8. In fact the upload is faster than the download. They figured out for sure that the problem...
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1.0
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Rise Broadband Internet Service
#1142865
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Rise Broadband is the most rinky *** internet provider ever. They have been out since Thursday evening and yesterday evening, their customer care said they would have it up by 8PM last night and when that didnt happen, I called back and they said it would be 60-90 days.
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1.0
Product
Rise Broadband Internet Service
I didn't like
  • Ability to respond to problems quickly
#1142342
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Here's my shpill: Buyer beware!We paid for the 15mbps plan. Of course, their verbiage says that you pay for speeds "up to 15mbps" (or whatever speed your plan has). My experience is that I RARELY hit that speed I was paying for. I probably could have saved money by...
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Rise Broadband Internet Service
#1142119
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Rise Broadband - No internet ever

#1143501
1.0
Details
I get internet one and then it's out for days. The company says there is no problem but since they took over from the company I signed up with it been nothing but trouble.
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Rise Broadband - Worst customer support

#1134811
1.3
Details
Paying for 25mb service and getting .75mb service. Can’t even stream music or open social media, forget streaming video.
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Rise Broadband - SPEEDS
1/1

Rise Broadband - SPEEDS

#1111915
1.0
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Said I would get 15mpb only getting this. Good thing I haven't payed my first service.
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Rise Broadband - I have been with this company for 11 years and every time we

#1089013
I have been with you guys for loving years and you guys have always have an excuse for the way you guys run your internet it's always been about excuse that you have updated your towers and still the process what I pay for this internet is unacceptable you need a better solution than than stealing people money
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This morning I get up to yet another day with out Internet service.I thought oh did I not pay the bill. Yep I paid it! When I go to pay the current month, ha low & behold the price has gone up! Imagine that. I haven’t received a statement in I don’t know how long so...
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Anonymous
kingglide58

I agree with your comments on Rise Broadband, this is a sorry excuse and example of what telecomunication provider should be. Their service is less than par and it is supporte...

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Rise Broadband Internet Service
#1139738
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Rise Broadband - RISEBROADBAND. IT'S A JOKE.
ON HOLD FOR 50+ MINUTES, HANG UP AND ON HOLD REPEATEDLY FOR 45+ MINUTES.LIVE CHAT IS A JOKE, TOO. THE ONLY TIME THEY ANSWER THE PHONE IS IF YOU ARE WANTING "NEW SERVICE", THEN TO ONLY BE PUT ON HOLD AGAIN WHEN THEY REALIZE YOU WANT TO CANCEL THIS JOKE OF A SERVICE. WE...
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1.0
Product
Rise Broadband Internet Service
I didn't like
  • Did not like anything about it
  • Being on hold
  • Never works as advertised
#1139346
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Signed up for 20MB download package.I recevied that for the first year and now they have "congestion issues" which have remained unresolved for months. I only received a substantial refund after filing a complaint with the BBB (I recommend everyone do that as well).I...
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1.0
Product
Rise Broadband Internet Service
#1137339
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for a year this tower has been over sold to the point of good days we get 5/3 and at many times it falls under 2/2 or 1/1. its 55$ a month and they barely take 10$ off if you keep calling in, they know they have 100 tickets on the tower but the fat cats never use the...
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1.1
Product
Rise Broadband Internet Service
I didn't like
  • Billing and operations not able to resolve problems
  • Ping spikes and lag
  • Extremely unreliable for gaming
#1135469
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I have been unable to connect to the internet for 2 weeks.I have been calling and they can't get me a straight answer.A tech came and said that the tower i am connected to is restricted!. Ive been calling their tech support everyday and now i hear this BS that they...
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1.0
Product
Rise Broadband Internet Service
#1133207
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Discontinued service on August 4,2017 for poor service.Was paying 60.00 for 3 mb amd only receiving 1.5 or slower. Paid 8.00 for 4 days of service in August. They billed me for the full month of August and turned me into a collection agency to collect for the 26 days...
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Anonymous
Mark Grigg

Update. The credit collection agency that Rise Broadband turned me into has refused to attempt any collection due to charges for services not rendered. Dispute any amount that...

1.0
Product
Rise Broadband Internet Service
#1116525
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First with SkyBeam and later with Rise Broadband. I recently upgraded my service and the only thing that went up was the bill. When I contacted customer service they told me I was in range. Throughout, any time I have had an issue it takes about a month and hours on...
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1.5
Product
Rise Broadband Internet Service
#1113680
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