Product: Rise Broadband Internet Service Clear all filters (0 of 488 reviews match)
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Rise Broadband - Charging for data not used

Rise is now charging over twice what we have historically used. This started in September, nothing has changed with our equipment or usage habits. They really need to be investigated.
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Rise Broadband Internet Service
#1410570
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This is day 3 of not having good service and now there is NO service. I tried to call and was on hold for 45 minutes before I have to hang up. Tried to do the live chat and was on wait for 20 min! I should have stayed with the last company. I was also told by the sales...
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Van Alstyne, Texas
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Rise Broadband Internet Service
#1402180
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Rise Broadband - Only company available out here and it sucks every damn day

Horrible internet connection and rn it’s completely down and I always pay on time and they even charge an overage if you go over the limit and the service is trash so idk why they would even do that honestly they needa fix something because stealing peoples money is illegal
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Rise Broadband Internet Service
#1382746
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Rise Broadband - Today I have been on hold for 41 minutes, once again my s

I have off and on service for almost a month. Once again no internet today. I have been on hold for 48 minutes. This is the worst, service and customer service. Changing as fast as I can get another service installed. Sarcastic
1.8
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Rise Broadband Internet Service
#1380740
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This is a very crooked company, they lie about speeds to get a contract for service, when the speeds aren't as advertised (in my case, supposed to get 50Mbps only get 4-9 Mbps) they will not let you out of the contract! I called only 5 days after the speeds were...
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1.1
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Rise Broadband Internet Service
#1380682
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This is a very crooked company, they lie about speeds to get a contract for service, when the speeds aren't as advertised (in my case, supposed to get 50Mbps only get 4-9 Mbps) they will not let you out of the contract! I called only 5 days after the speeds were...
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1.2
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Rise Broadband Internet Service
I didn't like
  • This is a very crooked company
#1380253
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Rise Broadband - Customer service poor

On hold now for an hour and 22 minutes. Rude people earlier. Not knowledgeable. Started out with RCOM and as this company was turned over several times it has suffered and now has no customer support and really poor internet service.
1.1
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Rise Broadband Internet Service
#1378609
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Rise Broadband - Good 50% - worst ever the other 50%

Ok for hours or days then periods of unusable service. Download Speeds 0.0 to 0.6 They promise to escalate and have someone call in 24-48 hours. They don’t call. Just provide the same useless service and speeds. Every one you talk to their seems to understand the customer frustrations. I’m sure they hear it all day long.
1.3
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Rise Broadband Internet Service
#1371597
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Rise broadband sucks

45 minutes on hold, they never address their issues. Never notify when tickets are resolved. Best package has ~78% uptime. All the towers over provisioned. No plan to compete with local wisp or offer unlimited bandwidth. Theyre still cruising on telecommunications act of 1996 funds, charging top dollar and not meeting any SLA's.
1.0
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Rise Broadband Internet Service
#1370724
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Rise Broadband - Worst utility co in USA

They say one thing on phone but it’s never reflected in your next Statement. Constantly on phone with these people. They also sell you a speed that is impossible for your area and claim it’s not stealing. Well it is stealing. Awful company
1.6
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Rise Broadband Internet Service
#1361921
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