Product: Rise Broadband Internet Plan Clear all filters (0 of 27 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Rise Broadband - Terrible!

For a week now no internet, low speeds so bad I can't use it, no one answers the phone, ever! Chat is always unobtainable, site is down, when back the site will not let me speed test or check my usage data. I want to check because for the first time in 2 years I am suddenly getting emails from them that I'm almost over my data plan usage! I'm 62, I don't play games, download anything, and it's out so much how can I possibly be over? And although I paid my bill 11 days early the site still shows I owe.
Product
Rise Broadband Internet Plan
#1436166
Reply to reviews
Show

Rise Broadband - Horrible, 2yrs of ***

Speeds were NEVER at stated amounts. Trying to call customer service is a joke, almost impossible to get through. After 2yrs to fulfill their contract I am so very happy to be rid of this company.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Rise Broadband Internet Plan
I didn't like
  • Entire service
#1422780
Reply to reviews
Show

Rise Broadband - Excessive charges

Im still waiting on someone to email or call me back,218 bill! Called to up my plan and the rep told me not to do it,said it would only go over a little bit,maybe 6 or 10 dollars,my bill is 218, . No customer service,evertime you call there are people in the background laughing. I regret signing a contract with them. Nicole b
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Rise Broadband Internet Plan
#1370840
Reply to reviews
Show

Rise Broadband - OVERCHARGED

Overcharged for internet. My little black box went bad they said. One. Week. To wait for it to arrive. Then they sent a person to make it work. Another week as he made it work and was happy. With my satalite... He went and changed. It now I pay 173.00 a month! I'm a disabled vet, home bound and they don't care. Yet. They. Say they do running commercials about helping vets like myself. Will be changing, after ftc investigation.
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Rise Broadband Internet Plan
#1315544
Reply to reviews
Horrible service I would not recommend to anybody. every single month after the first bill they started over charging me, I was paying for the high data plan and their system kept showing me on an allowance, so every time I went over the allowance they would start over...
Read more
Product
Rise Broadband Internet Plan
#1269817
Reply to reviews
In the time I've had them my service has increased over 21 dollars with no upgrades to my service just little notes on my bill about how certain customers could expect increases but not everyone so I guess they pick people out of a hat 6 dollars of this increase was in...
Read more
1.0
Product
Rise Broadband Internet Plan
#1264419
Reply to reviews
I was a customer with rise for over 3 years my service was cut off because I owed $8. They wanted to charge a $30 reconnect fee plus a late charge and then they wanted to charge a $5 fee for taking a payment. The service was lousy their customer service people were...
Read more
1.0
Product
Rise Broadband Internet Plan
#1221868
Reply to reviews
We have had risebroad band for a few years ago. First off I had a unlimited internet plan that I had for around 2 years. They decided to make my plan a limited data plan. Which is not right. The monthly bill is ridiculous. Also we usually only have about 1 to 2 Mbps...
Read more
Product
Rise Broadband Internet Plan
#1221780
Reply to reviews
This company’s business plan is to buy up small Internet providers that their customers area have no other option for service. They are then are free to RAID And Pilfer for all that they can. This company will make you wish you had never ever heard of them. You’re...
Read more
SulkyKestrel
SulkyKestrel

I wish we would of read all the reviews before going with Rise. You are 100% right. They are the only ISP in the area and they know it and purposely take advantage of people. ...

Product
Rise Broadband Internet Plan
I didn't like
  • Frequent outages
  • Nobody seems to care when you have an issue
  • High prices
#1217665
Reply to reviews
I had their services for almost two years, initially I signed up for a 350 gb plan, it was a little expensive but I put up with it, but soon realized that after going over the 350 gb they charge you for anything after 350 in addition to your fees, it my bill was on the...
Read more
Product
Rise Broadband Internet Plan
#1204767
Reply to reviews