Rise Broadband forces payment of cancellation fee when they didn't provide service

36 of 384 Rise Broadband reviews

August 1st, I installed service with Rise Broadband and agreed to up to 15 MB download speed.

Within first week, service fluctuated and speeds never exceeded 2 MB download. Contacted Rise and they wanted to charge me to have a service tech come out. After arguing that I should not have to pay for a service call, they sent out a tech.

New tech installed satellite higher to get a better position on the nearby tower.

Same week, internet fluctuated in and out and speeds less than 1 MB download. Numerous calls throughout the month of August always getting a new help ticket request with no resolution.

By the 35th day, I was fed up with not being able to do my daughter's homework online and I called to cancel. They told me I was past the 30 day money back period and that I would have to pay a cancellation fee if I cancelled. Said that they don't guarantee speeds.

I felt like I didn't have a choice so I continued service.

Second whole week of September nothing but three days of outage followed by same intermittent service with speeds less than 2 MB download. Called today to cancel and they again refused to waive cancellation fee because I am past 30 days although I had an open help ticket during most of the 30 day period.

$250 cancellation fee I must pay because they can't provide the service that I was paying for. I feel completely ripped off. I would not refer this company to anyone. How can you force your consumer to pay a fee to cancel a service that never worked?

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Billing Practices
Reliability
Value for money

  • What I liked
      No items
  • What I disliked
    • Criminals happy to defraud people
    • Bad experience with the customer support service
    • Cancellation policy

Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution:
Price reduction
Monetary loss:
$250
Product or service
Review category
Telecommunications
review #922045 by

Author wants to be contacted by the company. Learn more

Had an experience with Rise Broadband? Submit review ›
Helpful? 6 Yes 6 0 No 0
Had the same issue 0 Yes 0
36 of 384 Rise Broadband reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Rise Broadband. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Rise Broadband.
Filing a new complaint about
×