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I decided to change providers as my bill had tippled in the last 1 1/2 years and the service had not increased! . After 2 calls and being on hold for 45 min on one and 40 min the other, I then had to argue with them as all they wanted to do was change my mind by...
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1.4
I didn't like
  • Nobody seems to care when you have an issue
#1119940
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Discontinued service on August 4,2017 for poor service. Was paying 60.00 for 3 mb amd only receiving 1.5 or slower. Paid 8.00 for 4 days of service in August. They billed me for the full month of August and turned me into a collection agency to collect for the 26 days...
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Anonymous
Mark Grigg

Update. The credit collection agency that Rise Broadband turned me into has refused to attempt any collection due to charges for services not rendered. Dispute any amount that...

1.0
#1116525
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We have been customer with T6Broadband for years, they weren't great but at least they answered the phone in under an hour wait time! Rise Broadband bought out T6B, the worst thing to ever happen to our internet service. Call after call they claimed it was our router,...
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Anonymous
Malcolm

You want a lawyer who knows that RiseBroadband is a telecommunication company not a utility company, as you stated. "Rise Broadband is the worst utility we have ever dealt wi...

Mike_mn
Mike_mn

There just making excuses. It's too bad you went to all that expense.You SHOULD be able to get consistent 10Mbps. Many Internet providers have an online account management p...

1.1
I didn't like
  • Slow speed
  • Oversold tower
#1115229
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Rise Broadband - Double charged and no customer service!!!!!

Rise Broadband
#1138411
1.5
Details
They have been getting a check and taking auto pay!!! Called and was on hold for over 40 min to just get hung up on!! Live chat was the same result!! Called again to wait on hold for another hour!!!!!!!!!
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Rise Broadband - Worst customer support

Rise Broadband
#1134811
1.3
Details
Paying for 25mb service and getting .75mb service. Can’t even stream music or open social media, forget streaming video.
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Rise broadband

Rise Broadband
#1130075
1.0
Details
Instead of 59.99 month it’s 185. Doesn’t even work good
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Rise Broadband - Don’t. Just don’t.

Rise Broadband
#1125975
2.3
Details
Customer service representatives have not been trained appropriately and are clearly disgruntled as a result of the high volume of complaints. If you have a tech support issue, they are spot on. The service, quality, and price are a joke.
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I have a Rise Enterprise business account which is suppose to give I get 24/7 support. My phones quit working and I have been trying to contact Rise with no success. They don't answer their phones, on-line "live" chat or emails. So much for trusting Rise VOIP. I don't...
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1.3
#1114576
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I have been a customer for about 8yrs. First with SkyBeam and later with Rise Broadband. I recently upgraded my service and the only thing that went up was the bill. When I contacted customer service they told me I was in range. Throughout, any time I have had an issue...
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1.5
#1113680
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As with everyone else, there appears to be fraud being conducted by RISE Broadband. Why? The Colorado Attorney General should be notified, and class action lawsuit filed against this company. We are a business that depends on a consistent speed, as promise 20 mps,...
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1.0
#1113381
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We were customers of Skybeam which was bought by Rise Broadbeam. The customer service is terrible: no response to low speeds and constant rebooting of the radio. When we call the service techs run us through about 20 minutes of tests we have already done, since this...
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1.8
I didn't like
  • Extremely poor quality and sporadic reliability
  • Nobody seems to care when you have an issue
  • That the service is unreliable
#1112375
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My wife signed us up with Rise Broadband. A multi-year contract for 20 mega bit per seconds being promised. I have done speed checks for over a year on a regular basis because the true speed is only a fraction of that. I have filed complaints and have been promised...
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1.3
#1111096
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I was charged $250 termination fee for an account that I NEVER signed onto(2 yr contract). The date was 9/21/17 when the conversation took place and NOBODY sent me a hard copy via e-mail or mail carrier.A family crisis evolved that requires immediate attention out of...
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1.3
I didn't like
  • Its hard to recall a worse company i have had to deal with
  • Bad service and bad customer service
#1110930
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Alright so, Rise Broadband moved into this area a while ago an kept giving the obvious {{Redacted}} about how they were RELIABLE and STAYED UP TO DATE! but I have yet to see any of that actually be lived up too. The funny part is I have it at home and at the office,...
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1.9
I didn't like
  • High latency
  • Slow connection
  • Constant drops
#1109494
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