filters
state:
Show
city:
Show
product:
Show
Show

Rise Broadband - Do not use these people. Slow internet.bad customer service

Yes they now are charging me $250 to discontinue after 2years. They will lie to you. Get everything in print. Which they will not do About pricing
#1166335
Reply to reviews
Ever since signing up for Rise, They have not met the speeds promised and have sporadic good service at best. The customer service is very poor, always wanting you to go through an hour of troubleshooting before they admit it is their lousy network. You do not get...
Read more
Anonymous
Anonymous

seems to be resolved for now.

1.4
I liked
  • Technician who came to home
I didn't like
  • Terrible customer service
  • Tech support
  • Inability of rise to maintain stable service
#1166211
Reply to reviews
They deleted a scheduled online payment and then charged me a late fee. When I called they said that if I would agree to auto-payments, they would remove the late fee. I sent 4 emails, had an online chat, and a phone call all to no avail. They are a huge rip-off...
Read more
1.0
I didn't like
  • Terrible customer service
#1165766
Reply to reviews
NO response chat phone or email , NO response , it's like AT&T a hollow shell a company in name only !!!. I believe they must be related to the telecommunications mogul AT&T ,as this is so typical of an arrogant NON service orientated company !. Having an issue...
Read more
Anonymous
CarbonMan2177

Rise Broadband is without doubt the Worst Company ever as incompetence exudes from the central offices ,staffed with imbeciles !. They now want to charge a $250.00 service con...

Chubbuck, Idaho
#1161372
Reply to reviews
Due to purely technical error that we had NO control we got 600 GB over the limit. The company wants to charge for it no matter what. We tried to contact them and explain the situation but customer service basically flipped the middle finger to our request. Online chat...
Read more
1.0
I didn't like
  • Terrible customer service
#1161166
Reply to reviews
Rise Broadband - Tricked into a contract and lied to
Rise Broadband - Tricked into a contract and lied to
DO NOT, I REPEAT DO NOT USE THIS COMPANY!!! TERRIBLE CUSTOMER SERVICE AND BUSINESS. THEY LIE ABOUT WHAT YOU CAN GET AFTER EVERYTHING IS INSTALLED THEN THEY SAY YOU CANNOT GET OUT OF A BOGUS CONTRACT. I WAS PROMISED 50 MBPS AND THEN AFTER EVERYTHING WAS INSTALLED, WAS...
Read more
#1160854
Reply to reviews
I was a customer of about 4 ISP's that wound up as rise broadband. I like to stream movies etc. I needed a download speed of not less than 3mb. This went great until the past year. Rise Broadband took the only tower down that services the area of my home. Now there is...
Read more
Anonymous
INTERNET Man

Where may I ask that you live?

1.0
#1160410
Reply to reviews
Rise Broadband - Internet Down for 9 Days Now
Service outage was reported on 12/22. Was told at that time it might be a day or two as it was a site problem. Called on 12/26 and they said to expect a week. Just opened a chat with Rise to document our conversation. Won't expect a response for another three days. See...
Read more
I didn't like
  • Customer support
#1159038
Reply to reviews
Rise Broadband can't meet the speeds promised and want to charge a $350 early termination fee. I've been fighting with them for 6 months. I'll just pay their fee and let everyone know they are a horrible ISP. I'm located in North Texas. Stay clear of Rise. Their techs...
Read more
1.0
I didn't like
  • Unable to fix billing issues
#1157984
Reply to reviews
We had Skybeam and when it merged or became Rise Broadband our speed decreased and our cost increased (with no explanation or breakout of costs on the website when logged into my account! I called about the slow speed and later found out they had been charging me for a...
Read more
1.2
I didn't like
  • Billing and operations not able to resolve problems
#1156763
Reply to reviews