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DO NOT PURCHASE INTERNET THROUGH RISE.DO NOT PURCHASE INTERNET THROUGH RISE.DO NOT PURCHASE INTERNET THROUGH RISE.DO NOT PURCHASE INTERNET THROUGH RISE.DO NOT PURCHASE INTERNET THROUGH RISE.DO NOT PURCHASE INTERNET THROUGH RISE.DO NOT PURCHASE INTERNET THROUGH RISE.DO...
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#1263863
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For the last 2 years, the service has sucked. no other option but Sat. I have called at least 200 times to complain and there is no resolution. In the last 20 days, it has been worse than normal and all "Teach Support" can say is they are aware of the issues and have...
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1.1
#1263818
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The tower is down. Which it seems to be down all the damn time. -_- its very frustrating. I don't understand how it is a constant thing. About once every 3 months or so this freaking happens. Not only do we pay a ridiculous amount for the internet (not by choice their...
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1.9
#1263693
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This is a terrible company that could care less about it customers. I have had nothing but trouble with my service since I started. When I moved and set up service at my new house, they started my 2 year contract over without saying a word to me! Take your business...
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1.4
I liked
  • Connection was mostly on
I didn't like
  • Are hard to work with
#1262228
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Rise Broadband - The worst customer service and internet service

We had problems with our service claiming we’re using all this data but the down loading and uploading connection is terrible we were passed to9 different people took hours and still never got it corrected we will be changing services ASAP
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1261031
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Rise Broadband - Cant connecf to wifi on dejces for my business account

We cant connect to wifi ony any devices. 2 computers are working but thats off the router. We just noticed it about an hour ago.
#1260047
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Rise Broadband - It’s garbage

It sucks , it lags, more than one persons gets on line you both lag . As soon as my contract is up I’m dumping this crap. Customer service is a joke , when you call the person on the other end of the phone makes you feel like you are putting them out instead of putting forth the effort to help.
#1259531
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Too often under performing service or none at all. Could go all day with no internet. Difficult to reach a repair agent. Long waits on hold. When techs would come they admitted that the company had over sold their tower space, and that poor service was not uncommon in...
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1.6
#1257717
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We are in RURAL Texas, about 60 miles from the nearest major city. It was satellite, dial=up or Rise. Most techs that have come out have been competent. I am by trade a radio frequency engineer, so I know competence in the field. These are not Direct TV installers....
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3.5
I liked
  • Techs friendly well informed and reliable
I didn't like
  • Speed could be faster for the price 150 per mo business class
#1257328
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Rise Broadband - Keeps Setting the Bar Lower
We live in a rural area that was serviced by a wonderful locally owned broadband company with excellent customer service. The company was bought by Rise Broadband and since then we have had a terrible experience. First, they enacted data limit caps. Second, signal...
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2.1
I didn't like
  • Customer no-service
  • Customer service
  • Stability issues and below paid for speed
#1254163
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