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been having lots of trouble with my service. i cannot use some of the tools on home page my service sucks speed is up and down. this has been going on for months i call and they reset their stuff wors for awhile than goes to *** again. i got emails from rise saying...
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1.2
I didn't like
  • Worse each month
  • Rise broadband
  • Force of contract or pay extra fees
#1090281
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Terrible company and trash service. Pay for 5mb DL and am lucky to get 1mb DL. My bill has gone up over 20 dollars a month as the service has gone downhill. Customer service is just rude and a bunch of liars. They have had new equipment to install since 2011 to make...
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Anonymous
Anonymous

This company sucks

1.0
I didn't like
  • Incorrectly installed equipment
  • Complete ripoff
  • Service never works
#1088668
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Upgraded our equipment and have a 2 yr contract with Rise. Everything was fine until the end of July when we noticed incredibly slow download speeds - > 1 mbp and we are contracted for 20. Have spent hours on the phone and also several live chats with no resolution....
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1.0
I didn't like
  • Not meeting promised speeds bad customer service lies lies lies
  • Do not receive the service that you pay for
#1086995
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Rise Broadband - *** INTERNET COMPANY!

Rise Broadband
#1083318
1.0
Details
THEY SHUT THE TOWER MY INTERNET WAS ON WITH OUT EVEN EMAILI G ME TO TELL ME FHEY WERE DOING IT! THEY SENT A TECH OUT TO GIVE ME THE MESSAGE! WAY TO PUT CUSTOMERS FIRAT ASSHATS
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Rise Broadband - Absolute worst service

Rise Broadband
#1070886
1.0
Details
I've only had the service a few months due to the fact that no one else services my area. They constantly add charges to my bill. The service never works. I've been without internet for a week now. I tried to cancel my service today and they said I'd have to pay a $250 early termination fee! This company should be shut down! Don't waste your money!
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Rise Broadband - Worst Internet provider available!!

Rise Broadband
#1068251
1.0
Details
Don't waste your time or money with this company ! Absolutely the worst customer service I've ever dealt with .
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Rise Broadband - Fail to connect

Rise Broadband
#1059622
Guys, please. Days without service? This can't happen. Especially when people are paying for services. All of my work I do is dependent having internet. If it goes out then I'm screwed.
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I called Rise in mid June, knowing that I was selling/closing my house on June 30. My billing period ended on 6/21. The agent I spoke to said that I either had to end my service on the 21st, or call ON THAT EXACT day to request a 10 day extension (which might or might...
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2.1
I liked
  • Installation took only a few days after contacting them
I didn't like
  • Charged for down service
  • Fraudulent billing
  • Bad experience with the customer support service
#1086184
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When I had internet with Digis Net, they were really good. In fact they told me the price of my internet would go down. Last year Rise Broadband merged with Digis. My internet bill is about 250 dollars a month now!! I've called them and asked them why is it so much and...
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#1085097
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Rise Broadband - Total ***  Customer Service
I spent a week calling Customer service to setup a disconnection date. I finally got ahold of them on Saturday and was told that they had to cut my service off immediately. I just paid my bill (autopay) on the 4th. They told me they would not give me back any of my...
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1.3
I liked
  • Tech support was pretty good
I didn't like
  • But not by much
  • Worst customer service people in the entire industry
  • Poor speed and reliablitly
#1084393
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Rise bought T6 and things were normal for 6 months then our speeds dropped to .06 every night they said they were having issues with there towers and are working on it. Well over a year now and still the same response and to top it off we had a contract for unlimited...
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1.0
#1084324
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Ever wanted to get your mobile data limited, lose all connection to the internet, and get *** out of money at the same time? Now you can with Rise Broadbang, we'll force you to pay 45$ a month for spotty dial-up speeds. Think you can run to another company? Not...
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1.9
#1078504
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I call at least 3 times a month for help with my internet service that drops out ALL THE TIME. They have me go through all this check stuff to see if everything is up to par, they then tell me everything is fine and they can not help me cause all the test are coming...
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Anonymous
Anonymous

You have obviously never worked in telecommunications before, have you??I, have worked in telecommunications for over fifteen years, for several different companies. I, know f...

1.0
#1078060
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bait and switch. PROMISS $39.95 FOR SEVERAL YEARS AND CONTINUE TO CHARGE $60 A MONTH INCREASING COST ALMOST EVERY MONTH BY 2 OR 3 DOLLARS. I HAVE BEEN WITH THEM --SKYBEAM ON FOR 10 YEARS, I DISCONNECTED AND SENT 2 CHECKS FOR $39.,95 EACH AND THEY TELL ME I OWE THEM...
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1.6
I didn't like
  • Customer service that lies
  • No one seems to care about the customer
#1076488
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