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Rise Broadband - Extremely Unhappy Customer
We just moved to the area and started a contract with the only Internet company in town, Rise Broadband. I wish we hadn't went with them because we are stuck paying for service which we don't receive for the next 2 years. The Rise Internet service was great for about...
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Anonymous
Marilyn B

We have been using Rise for about a year. Twice during the year, they have stated that my checks have been rejected by the bank. I have not bounced a check for almost 30 years...

SulkyKestrel
SulkyKestrel

Please heed the other reviews online and stay very far away from Rise Broadband!! You are better without Internet than having to deal with these scammers. Rise Broadband seeks...

1.4
I liked
  • Only isp option i have
I didn't like
  • Being on hold
  • Unqualified technicians
  • Inadequate speeds and data
#1220310
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Rise Broadband - Worse Internet Provide DONT SIGN UP
Rise Broadband - Worse Internet Provide DONT SIGN UP
Rise Broadband - Worse Internet Provide DONT SIGN UP
On July 2nd, 2018, I noticed my internet was not working. The router didnt show any signal so I called them to get this fixed. They tried to help over the phone but no luck. They said they would send someone that same day and confirmed my appointment. Great! Fast...
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1.1
#1302048
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Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...
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Anonymous
Connie

I too am near Corsicana TX and have had terrible service and finally cancelled on Monday. I've been having signal drops all day long and many evenings have no service at all....

Anonymous
Darla

Well I was thinking of changing to rise but when I read this. I DONT NEED ANOTHER HEADACHE. SO NEVERMIND

5.0
I liked
  • Resolutions offered in the beginning
  • Some customer service is nice
  • Responsive
I didn't like
  • Cannot access my equipment to fix it properly
  • Rude supervisors in customer service
  • Zero upgrades followed through
#931662
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We have been customer with T6Broadband for years, they weren't great but at least they answered the phone in under an hour wait time! Rise Broadband bought out T6B, the worst thing to ever happen to our internet service. Call after call they claimed it was our router,...
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MagentaWeasel
MagentaWeasel

Here in texas it was skybeam before rise bought it out and turned it to a company that steals from you. Its the only thing around unless you want satelitte internet whichever ...

SulkyKestrel
SulkyKestrel

Someone please file with the FCC or file a class action lawsuit on Rise Broadband. They need to be held accountable. They are doing the same to us in Texas, but it has become ...

1.1
I didn't like
  • Oversold tower
  • Slow speed
#1115229
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Rise Broadband - Keeps Setting the Bar Lower
We live in a rural area that was serviced by a wonderful locally owned broadband company with excellent customer service. The company was bought by Rise Broadband and since then we have had a terrible experience. First, they enacted data limit caps. Second, signal...
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2.1
I didn't like
  • Customer service
  • Stability issues and below paid for speed
  • Customer no-service
#1254163
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I started their service when they first hit our town which was around November 2016 2 year contact 350gb a month with LTE I actually LOVED their service it was fast and I never went over and my whole family is streaming like constantly. I should of knew I something was...
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Anonymous
Anonymous

Worst internet provider!

1.0
I liked
  • Had lte
I didn't like
  • Force of contract or pay extra fees
  • Worst customer service people in the entire industry
#1092766
Reply to reviews
Rise Broadband - They could not restore service and told us to find another
Rise Broadband - They could not restore service and told us to find another
We have had no internet for over a week. The technician said their signal was blocked from us, he couldn't fix it, and that we had to find another provider. We even went all the way up the engineering/management chain, just trying to fix it. We were with Rise for 10...
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2.1
#1288335
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Had them for a few years and yes slow service but upgraded to 10Mbs and service was usable. Slow at peak hours but what do you expect when its all thats available in the county. Then in February service was down to 100Kbs... Thats late 90s AOL dialup speed. They gave...
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1.2
#1264133
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Rise Broadband - Failed to provide proper service
Numerous times internet service lost, numerous times telephone service lost; repeated telephone complaints filed. Last time lost service for almost entire month of March 2018, called on May 1st to cancel service because of last time major disruption of service. They...
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1.0
I didn't like
  • Repeated telephone loss connection
  • Repeated internet loss connection
  • Poor service
#1245548
Reply to reviews
Someone should start a petition to have Rise Broadband investigated for fraud. Last time I checked it was against the law to offer services or even advertise services that you can not offer a consumer. up to 15mbs download speed... your lucky if you get 1mb 500 gig...
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1.0
#1298959
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