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Rise Broadband - Worse Internet Provide DONT SIGN UP
Rise Broadband - Worse Internet Provide DONT SIGN UP
Rise Broadband - Worse Internet Provide DONT SIGN UP
On July 2nd, 2018, I noticed my internet was not working. The router didnt show any signal so I called them to get this fixed. They tried to help over the phone but no luck. They said they would send someone that same day and confirmed my appointment. Great! Fast...
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Anonymous
Gordon R Gilmore

I will change service as soon as possible. Very sorry service. On phone with customer service, dropped me like a hot rock.

1.1
#1302048
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Rise Broadband - Extremely Unhappy Customer
We just moved to the area and started a contract with the only Internet company in town, Rise Broadband. I wish we hadn't went with them because we are stuck paying for service which we don't receive for the next 2 years. The Rise Internet service was great for about...
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QuizzicalLadybird743
QuizzicalLadybird743

I have same extremely slow service with Rise. It appears to be a company goal to get customers to sign up for the much more expensive plans but fail to deliver.

Anonymous
Marilyn B

We have been using Rise for about a year. Twice during the year, they have stated that my checks have been rejected by the bank. I have not bounced a check for almost 30 years...

1.4
I liked
  • Only isp option i have
I didn't like
  • Unqualified technicians
  • Inadequate speeds and data
  • Poor customer service
#1220310
Reply to reviews
Someone should start a petition to have Rise Broadband investigated for fraud. Last time I checked it was against the law to offer services or even advertise services that you can not offer a consumer. up to 15mbs download speed... your lucky if you get 1mb 500 gig...
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Carey Loeffelholz
Carey Loeffelholz

i hear got BBB better buiness bereau and today i filed with the FCC

1.0
#1298959
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Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...
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Anonymous
Connie

I too am near Corsicana TX and have had terrible service and finally cancelled on Monday. I've been having signal drops all day long and many evenings have no service at all....

Anonymous
Darla

Well I was thinking of changing to rise but when I read this. I DONT NEED ANOTHER HEADACHE. SO NEVERMIND

5.0
I liked
  • Resolutions offered in the beginning
  • Service tech was friendly
  • Some customer service is nice
I didn't like
  • False advertisement
  • Rude supervisors in customer service
  • Cannot access my equipment to fix it properly
#931662
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Switched to Valley Electric on June 7, 2018 at end of billing period. Been trying to cancel ever since to no avail. Tired of waiting on hold for an eternity to talk to an cancellation rep. Had Rise Broadband for over 4 years and nothing but problems. I will not attempt...
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Anonymous
SArmstrong

I've had Rise Broadband well over four years and they have literally been the worst! Their Customer Service is horrible as well as technical support.

#1348574
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We have been customer with T6Broadband for years, they weren't great but at least they answered the phone in under an hour wait time! Rise Broadband bought out T6B, the worst thing to ever happen to our internet service. Call after call they claimed it was our router,...
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MagentaWeasel
MagentaWeasel

Here in texas it was skybeam before rise bought it out and turned it to a company that steals from you. Its the only thing around unless you want satelitte internet whichever ...

SulkyKestrel
SulkyKestrel

Someone please file with the FCC or file a class action lawsuit on Rise Broadband. They need to be held accountable. They are doing the same to us in Texas, but it has become ...

1.1
I didn't like
  • Slow speed
  • Oversold tower
#1115229
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Rise Broadband does not pay their debts!
LETTER SENT TO RISE BROADBAND ON: September 5, 2018 Rise Broadband, et.al. 619 14th Street SW Loveland, CO 80537 Re: Acct #8137 2000 9000 5617; Service Address: 345 Brittany Drive, Florissant, CO 80816 (no mail) To Rise Broadband, Skybeam Acquisition Corp., Skybeam...
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1.0
#1358351
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I contacted them to cancel but they said I should wait till my phone number ported. Then they never cancelled...I emailed and cancelled the day after I called and gave them written notification. They said that they "can't accept a written cancellation"...in what world...
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1.1
I liked
  • Service tech was friendly
I didn't like
  • Basically lied about their ability to provide service
  • Deceptive practices
  • Speed
#1334623
Reply to reviews
We had rise broadband for a little over a year. In the beginning we asked for a bundle along with direct TV and a land line..for a total of 99$. And whatever taxes. They came out set us up, even gave us a phone number, that would never ring thru on our end. Ever....
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1.5
#1393062
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The service is terrible, speeds are nowhere near the speed you are promised. its very intermittent and usually is offline more than its on. Customer service is a joke, you will sit on hold for several minutes. I'm talking 20-30 minutes per call. Each time you call the...
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1.1
#1331537
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