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Rise Broadband - Worse Internet Provide DONT SIGN UP
Rise Broadband - Worse Internet Provide DONT SIGN UP
Rise Broadband - Worse Internet Provide DONT SIGN UP
On July 2nd, 2018, I noticed my internet was not working. The router didnt show any signal so I called them to get this fixed. They tried to help over the phone but no luck. They said they would send someone that same day and confirmed my appointment. Great! Fast...
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Anonymous
Gordon R Gilmore

I will change service as soon as possible. Very sorry service. On phone with customer service, dropped me like a hot rock.

1.1
#1302048
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Rise Broadband - Extremely Unhappy Customer
We just moved to the area and started a contract with the only Internet company in town, Rise Broadband. I wish we hadn't went with them because we are stuck paying for service which we don't receive for the next 2 years. The Rise Internet service was great for about...
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QuizzicalLadybird743
QuizzicalLadybird743

I have same extremely slow service with Rise. It appears to be a company goal to get customers to sign up for the much more expensive plans but fail to deliver.

Anonymous
Marilyn B

We have been using Rise for about a year. Twice during the year, they have stated that my checks have been rejected by the bank. I have not bounced a check for almost 30 years...

1.4
I liked
  • Only isp option i have
I didn't like
  • Unqualified technicians
  • Inconsistent service
  • Being on hold
#1220310
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Someone should start a petition to have Rise Broadband investigated for fraud. Last time I checked it was against the law to offer services or even advertise services that you can not offer a consumer. up to 15mbs download speed... your lucky if you get 1mb 500 gig...
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Carey Loeffelholz
Carey Loeffelholz

i hear got BBB better buiness bereau and today i filed with the FCC

1.0
#1298959
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We have been customer with T6Broadband for years, they weren't great but at least they answered the phone in under an hour wait time! Rise Broadband bought out T6B, the worst thing to ever happen to our internet service. Call after call they claimed it was our router,...
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MagentaWeasel
MagentaWeasel

Here in texas it was skybeam before rise bought it out and turned it to a company that steals from you. Its the only thing around unless you want satelitte internet whichever ...

SulkyKestrel
SulkyKestrel

Someone please file with the FCC or file a class action lawsuit on Rise Broadband. They need to be held accountable. They are doing the same to us in Texas, but it has become ...

1.1
I didn't like
  • Oversold tower
  • Slow speed
#1115229
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Resolved
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...
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Anonymous
Connie

I too am near Corsicana TX and have had terrible service and finally cancelled on Monday. I've been having signal drops all day long and many evenings have no service at all....

Anonymous
Darla

Well I was thinking of changing to rise but when I read this. I DONT NEED ANOTHER HEADACHE. SO NEVERMIND

5.0
I liked
  • Service tech was friendly
  • Responsive
  • Resolutions offered in the beginning
I didn't like
  • Rude supervisors in customer service
  • Cannot access my equipment to fix it properly
  • Zero upgrades followed through
#931662
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Rise Broadband Colorado

If there was a way for me to give this company zero stars I would. They NEVER provided the 20MBs service I paid for for 20 months, at most I ever got was 10 and that is when the service was up. I had service problems every month of my contract and when I called I would get an acknowledgment that there was an outage by automated message BUT unless you actually talk to a rep they don’t count it as a problem. So when I call to cancel they didn’t waive my cancellation fee because they couldn’t substantiate my problems with their service because there were only 5 trouble calls (apparently they need more). My next call is to the FCC and to local legislators to report fraud.
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
I liked
  • Rural internet access
I didn't like
  • Deceit
#1451125
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Expect to get cut off at least once or twice a day and you have to reset all your equipment, then it works again. They are blatantly cutting people off because of trying to support way more than they are capable of. And they lie and deny they are doing this for years...
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Anonymous
Anonymous

Vulgar expressions on your part and you didn't lose $10,000. Complaint denied.

#1432535
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Switched to Valley Electric on June 7, 2018 at end of billing period. Been trying to cancel ever since to no avail. Tired of waiting on hold for an eternity to talk to an cancellation rep. Had Rise Broadband for over 4 years and nothing but problems. I will not attempt...
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Anonymous
SArmstrong

I've had Rise Broadband well over four years and they have literally been the worst! Their Customer Service is horrible as well as technical support.

#1348574
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Rise Broadband does not pay their debts!
LETTER SENT TO RISE BROADBAND ON: September 5, 2018 Rise Broadband, et.al. 619 14th Street SW Loveland, CO 80537 Re: Acct #8137 2000 9000 5617; Service Address: 345 Brittany Drive, Florissant, CO 80816 (no mail) To Rise Broadband, Skybeam Acquisition Corp., Skybeam...
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1.0
#1358351
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I contacted them to cancel but they said I should wait till my phone number ported. Then they never cancelled...I emailed and cancelled the day after I called and gave them written notification. They said that they "can't accept a written cancellation"...in what world...
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1.1
I liked
  • Service tech was friendly
I didn't like
  • Basically lied about their ability to provide service
  • Deceptive practices
  • Voip phonne was poor quality connection and had fax sound
#1334623
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