filters
state:
Show
city:
Show
product:
Show
Show

Rise Broadband - 50% price hike.... BOHICA

Nearly every month the price increases. I pay for 15mbps and rarely see over 8. There has been a 50% price increase since we started with them. Do not use this service! Bend over here it comes again!
#1238948
Reply to reviews
Show

Rise Broadband - Horrible.

I do speed test regularly. Rarley am i over 8mbps. I pay for 15. And some how i still go over my data cap. I will call and the problem will be fixed for a day or 2. Then back to the same again. Normally run around 2mbps. Not worth it. The only reason i have them is because i have no other choice. Stay away from these people.
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1237118
Reply to reviews
A month ago I sent them a note on the invoice that the service was no longer needed for my late wife. They continued to leave threatening voicemails. I called them a week ago and talked to a live person and told them she was gone and to please cancel the service. He...
Read more
#1236240
Reply to reviews
Show

Rise Broadband - No service

Every three months or so their internet service goes down for about a week. I have called their tech support and get the same answer every time which is no estimated time of repair
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1235641
Reply to reviews
This is the worst company I have ever had to deal with. The absolute WORST they lie about the pricing and how fast their service is. Not to mention when i signed up they told me it would be unlimited but when i got my bill i had tons of overages. When i called to find...
Read more
1.0
#1235472
Reply to reviews
Show

Rise Broadband - I posted previously and still have same issue.

Still have the same issue. Just checked my speed 3 times on fast.com and it was 3.3 Mbps, 4.3mbps and 4.9 Mbps. Horrible !!!
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1234036
Reply to reviews
Horrible customer service! Their rather self-serving "Our goal is to provide you with superior customer service" is a load of guano. My recommendation? Look elsewhere. I got an email two days prior to the end of my billing cycle saying that I had gone over my data...
Read more
1.1
I didn't like
  • Premium price for poor service
  • Costs
  • Being riped off
#1233098
Reply to reviews
Been stuck using their services for 6 years (Bought Rhino Communications). They over charge for speeds they refuse to offer . Right now I'm paying 70 dollars for 20 MPS , but never average over 2 MPS, but half the time, its not working at all or under 100K in speed....
Read more
1.1
I didn't like
  • Overages that cant be explained
  • Extreme packet loss 93 percent
  • Incorrectly installed equipment
#1231198
Reply to reviews
The reliability is awful. It's off several times a month and often several times a week. Occasionally it's off for days. The good news is customer wait times are long and their excuses are numerous. I called several times a day only to be given different reasons for...
Read more
1.2
I didn't like
  • Service provided
#1229634
Reply to reviews
RISE BROADBAND IS WORSE THAN 1996 AOL. RISE CLAIMS YOU CAN WATCH A VIDEO PLAY A VIDEO OR STREAM A MOVIE>>> THIS IS ALLL FALSE I JUST TRIED TO WATCH A 3 MINUTE FB VIDEO TOOK OVER 30 MINS JUST TO GET ALL THE WAY TILL THE END. AND FORGET ABOUT PLAYING FORTNITE YOU CANT...
Read more
#1229018
Reply to reviews