Rise Broadband

1. In an age when the majority of people rely on internet connection for myriad necessities, why do you allow such crippling congestion on your towers? 2. Are you doing anything to fix congestion? 3. Why does your website make it impossible for me to access basic information or make account changes? 4. Why doesn't the PDF copy of my bill show which plan I'm on? (Is it possible you don't want your customers to be reminded how badly they're being screwed out of their hard-earned money?) 5. As a major ISP spanning across many states, why do you not offer 27/7 technical support? Furthermore, why does your regular customer service close so early? (5:00 PM PST) 6. What measures do you take to protect sensitive customer information (name, address, phone, SSN, credit card numbers) from online security breaches? 7. When a customer pays for 100 Mbps download speed, but can only pull a FRACTION of a single megabit per second during peak afternoon and evening hours, what does that say about the condition of your network? 8. All businesses exist for profit, but the good ones find some sort of sweet spot between quality service and profitability. Given the poor state of your network, and your unwillingness to address rudimentary issues which seem to pervade the very marrow of your company, how would you describe your priorities? 9. Why should anyone give a single penny to a company as dysfunctional and poorly executed as yours? 10. What would you do in the face of a large, well-organized class action lawsuit armed with meticulous documentation of your borderline fraudulent practices? User's recommendation: Avoid Rise Broadband at all costs; DO NOT give them your business, your money, or your personal information.