Granbury, Texas
Not resolved

I am on Rise Broadband now after the previous company was purchases. I was with the previous one because the previous one was purchased. It is a difficult market.

Related: Rise Broadband Internet Service Review from Lewisville, Idaho

I have to get really angry with them to get something done. The latest round started about January, that is the first email I have for this time. I say this time because it seems every 6 months I go through this.

I pay for 15Mb and the best ever was 10Mb the last time the repointed my antenna, that lasted about a month. Then I was down to 5 - 6, now I am from less than 1Mb to 3Mb on a good day.

Yesterday I finally got a tech to stop trying to run me around settings and testing and told me I needed to be on another cell because the one I am on is congested. So after 4 months, they are supposed to do something... in a week.

I have a 50' tower to make sure I can get high enough for a good signal. I live in an area that wireless and satellite are the only choices. I am not in favor of big government but something needs to be done about these companies overselling and under delivering.

The retention person offered to lower my plan to closer to the speed I am getting. NO! I want the speed that I am paying for and was told I could get. She also offered to give me a $10 credit per month for 3 months. Yea... I pay $70/month. So $10 us 14% off my bill and I am getting 80% less service than I am paying for. Not an equitable compensation.

I am looking for another provider, it is not easy here. If I don't get something resolved next week, I will probably kick them out. I can do as well using my phone as a hot spot and giving ATT an extra $70/month.

Review about: 15Mb Residential Internet Service.

Review #829663 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Rise Broadband?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Rise Broadband Internet Service Review from Alma, Texas Rise Broadband "I pay almost $70/month for 10mbps. I get this... Worst internet service provider in America hands down. The customer service is terrible. no one has bosses and there's never someone..." Read more Review about Rise Broadband Internet from Kiowa, Colorado Rise Broadband "Same here, I pay for 20mbps download but on average I get 3-5.... It's horrible!! Picture is from 5 mins ago......." Read more Rise Broadband - Rise has turned to *** Rise Broadband "I pay for a 15mg access and they always want their money regardless. For over two months now I'm lucky to get a 1.8mg access 90% of the time. Once the..." Read more Review about Rise Broadband Internet from Seminole, Oklahoma Rise Broadband "We live in Wewoka, Oklahoma. We pay for 5mbps and the test reads .42 and upload is even worse at .09. It's ridiculous that they continue to get away with..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more Gardenwinds - Riplock does NOT stop rips Gardenwinds "I paid 120 dollars for the replacement canopy (which fit perfectly) because their website claims it's "designed to withstand wear and tear from wind and stormy weather" and "The double..." Read more Fire Fly Hoverboard - Totally Ripped Off Son Has No Christmas Present Fire Fly Hoverboard "Here is my story, I had purchased a Lamborghini 8 Houverboard from firefly, for a Christmas present for my son, after using it for only 10 days it started beeping..." Read more Tnt Express - TNT is awful Tnt Express "TNT Express is the worst international shipper I've experienced. Their customs fees are exorbitant, and added charges (handling, residence delivery) came to 2 1/2 times the amount recently paid for..." Read more