Not resolved
0 comments

I am on Rise Broadband now after the previous company was purchases. I was with the previous one because the previous one was purchased. It is a difficult market.

I have to get really angry with them to get something done. The latest round started about January, that is the first email I have for this time. I say this time because it seems every 6 months I go through this.

I pay for 15Mb and the best ever was 10Mb the last time the repointed my antenna, that lasted about a month. Then I was down to 5 - 6, now I am from less than 1Mb to 3Mb on a good day.

Yesterday I finally got a tech to stop trying to run me around settings and testing and told me I needed to be on another cell because the one I am on is congested. So after 4 months, they are supposed to do something... in a week.

I have a 50' tower to make sure I can get high enough for a good signal. I live in an area that wireless and satellite are the only choices. I am not in favor of big government but something needs to be done about these companies overselling and under delivering.

The retention person offered to lower my plan to closer to the speed I am getting. NO! I want the speed that I am paying for and was told I could get. She also offered to give me a $10 credit per month for 3 months. Yea... I pay $70/month. So $10 us 14% off my bill and I am getting 80% less service than I am paying for. Not an equitable compensation.

I am looking for another provider, it is not easy here. If I don't get something resolved next week, I will probably kick them out. I can do as well using my phone as a hot spot and giving ATT an extra $70/month.

This reviewer shared experience about not as described and wants this business to read this review and look into the issue (if any). waynemia is overall dissatisfied with Rise Broadband and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Rise Broadband.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Rise Broadband to other companies on our site.

Had an Experience with Rise Broadband?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Rise Broadband forces payment of cancellation fee when they didn't provide service Rise Broadband "August 1st, I installed service with Rise Broadband and agreed to up to 15 MB download speed. Within first week, service fluctuated and speeds never exceeded 2 MB download. Contacted Rise..." Read more Dishonest or incompetent..... STAY CLEAR OF RISE BROADBAND! Rise Broadband "I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more Rise Broadband Internet Review from Whitney, Texas Rise Broadband "I get .5mbps at best... This is the worst company out there. I've been lied to on a daily basis, even from their corporate offices. Lying seems to be the..." Read more Rise Broadband Internet Service Review from Alma, Texas Rise Broadband "I pay almost $70/month for 10mbps. I get this... Worst internet service provider in America hands down. The customer service is terrible. no one has bosses and there's never someone..." Read more Reservation Counter - Scam artists Reservation Counter "Please do not book your hotel through this website, they are scam artists. Short Story: They stole my money and blamed me for their mistake. I ended up having to..." Read more Advanced Disposal - Incompetent employees give horrible service Advanced Disposal "I have had a small pile of yard trash in the street for over two months now, as hav a few neighbors in close proximity. I'm in Clay County, Fl,..." Read more Ninjapparel - 2 MONTHS OF *** (DO NOT BUY!) Ninjapparel "I can't even begin to detail the full extent of how horrible this company has been. After ordering, it was 3 weeks and I had received no tracking info and..." Read more Scotiabank - Bad cybersecurity Scotiabank "I've been documenting for years, the abysmal cybersecurity at Scotiabank. I personally think they're a dangerous bank to be with. I've now started to serialise to YouTube some of the..." Read more