Lavon, Texas
Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

My internet service went out after a year of service.We called the service department they informed us that the antenna and the power supply had gone out.

We set up an appointment and they informed us we had to be there so that they could get into the house and replace the power supply. We took a day off work to be there when they arrived no one showed and no one called. So i called tech support a call back they said the ticket had been cleared and gave me a refund of 13.00 for missing work and set up another appointment for the next week. Took off another day of work, waited all day still no one showed and no one called been over a month since we have had internet.

Called back again only to get a young lady saying that they had been out to our house and repaired it. Now how they got into a locked gate and on my roof and into my house without me knowing it is beyond me. We still have no internet.

She could not understand why her team would be falsifying documents and indicated i was lying.Told me i had to pay a 250.00 cut off fee and i replied i have not had internet they cut me off 2 months ago and they are still sending me bills after talking to several neighbors that have left them because of this exact problem.

PISSED OFF

Reviewer is in unhappy mood. This person stated that there is a room for improvement of representatives are smug and rude and contract violations. Please immediately contact the author of this review to discuss poor customer service of rise broadband internet service and associated monetary loss in the amount of $358. Rise Broadband needs to issue a full refund according to poster's claims.

Other people also mentioned rise broadband internet service in their reviews. You may find this information helpful for further shopping at Rise Broadband.

Had an Experience with Rise Broadband?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Terrell, Texas, United States #1207569

Update Now i am getting harassing phone calls wanting money for something that they did not supply me with.I called back and they kept on saying that they came out and fixed the internet and i have not had internet for months now they are telling me i need to pay 350.00 for something i don't have and haven't had for months what a joke. They do not document anything so they can tell you that you never called about anything convenient on their part. this is a terrible company the antenna is unplugged and they said i was still receiving data

You May Also Like

Rise Broadband Internet Review from Whitney, Texas Rise Broadband "I get .5mbps at best... This is the worst company out there. I've been lied to on a daily basis, even from their corporate offices. Lying seems to be the..." Read more Rise Broadband Internet Service Review from Lehi, Utah Rise Broadband "I have been with Rise Broadband for 6 years now. Everything was great until Rise Broadband bought out Digis. As soon as that happened my speeds took a nosedive. I..." Read more Rise Broadband - Huge, Ugly, UNNEEDED Dish Installed Rise Broadband "My ISP was LPBroadband when I signed up. They installed a small 10" dish to connect to the tower (less than 500' away). When it became Skybeam, they removed the..." Read more Dishonest or incompetent..... STAY CLEAR OF RISE BROADBAND! Rise Broadband "I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more Olive Garden - I have a complaint Olive Garden "I have been fired from the American Fork Utah Olive Garden. I started almost about a month ago and not to long after I started Tom Campos the General Manager..." Read more Richmond American Homes - Fixing issues after move in Richmond American Homes "First off the sales guy acted like a used car salesman for about 75% of the time we interacted with him either in person or on the phone. We should..." Read more Great Value Wal Mart - What is this in my FGreat Value French Fries?? Great Value Wal Mart "I opened a brand new bag of Great Value french fries and found a foreign (food) object in there. WHAT IS THIS? It looks like it could maybe be chicken..." Read more Cricket Wirelss - Cricket Wireless Cricket Wirelss " In 2016 I purchased 2 cricket LGEscape 2's.I included the additional purchase for each phone the Walmart Care Protection plan. This week both phones ended up with issues making..." Read more