Lavon, Texas
1 comment
Not resolved

My internet service went out after a year of service.We called the service department they informed us that the antenna and the power supply had gone out.

We set up an appointment and they informed us we had to be there so that they could get into the house and replace the power supply. We took a day off work to be there when they arrived no one showed and no one called. So i called tech support a call back they said the ticket had been cleared and gave me a refund of 13.00 for missing work and set up another appointment for the next week. Took off another day of work, waited all day still no one showed and no one called been over a month since we have had internet.

Called back again only to get a young lady saying that they had been out to our house and repaired it. Now how they got into a locked gate and on my roof and into my house without me knowing it is beyond me. We still have no internet.

She could not understand why her team would be falsifying documents and indicated i was lying.Told me i had to pay a 250.00 cut off fee and i replied i have not had internet they cut me off 2 months ago and they are still sending me bills after talking to several neighbors that have left them because of this exact problem.

PISSED OFF

Review about: Wifi.

I didn't like: Representatives are smug and rude, Contract violations.

Review #904162 is a subjective opinion of a user.

1.0
Reliability
Value for money
Website
Diversity of Products or Services
Discounts and Special Offers
Coverage Area
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Warranty
Price Affordability
Customer service
Billing Practices
Reason of Review / Monetary Loss Poor customer service / $358
Preferred solution Full refund

Had an Experience with Rise Broadband?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Terrell, Texas, United States #1207569

Update Now i am getting harassing phone calls wanting money for something that they did not supply me with.I called back and they kept on saying that they came out and fixed the internet and i have not had internet for months now they are telling me i need to pay 350.00 for something i don't have and haven't had for months what a joke. They do not document anything so they can tell you that you never called about anything convenient on their part. this is a terrible company the antenna is unplugged and they said i was still receiving data

You May Also Like

Dishonest or incompetent..... STAY CLEAR OF RISE BROADBAND! Rise Broadband "I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more Rise Broadband Internet Service Review from Fort Hood, Texas Rise Broadband "I live in a ranch in Texas just south of Abilene. About 7 years ago, I installed a very tall tower to accommodate the device needed to get me on..." Read more Rise Broadband Internet Services Review Rise Broadband "Had T-6 then rise took over about a year ago. My original plan was for 5mps unlimited data at 55.00 a month. Rise raised the rate to 61.00 a month..." Read more Rise Broadband - How bad can they get? Rise Broadband "Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often..." Read more Splat Hair Color - Horrible I cried Splat Hair Color "Well i bought 2 boxes of crismon obsession complete kit absolutly loved the color 3 hour process by the way i have thicker hair so thats why we used 2..." Read more GUESS IS A THIEF Guess "GUESS IS A THIEF AND A CHEAT. They robbed me of my purse. I purchased a purse from a guess store in Scarborough town center. They told me my receipt..." Read more Netspend - Gave away my money Netspend "I reported my card lost on June 19th and ordered a new card as reflected in the first image. Then, June 24th the next image shows I had NO active..." Read more Mark Medical Care - Deceptive Doctor Mark Medical Care "This doctor is misleading, nasty and deceptive. He is a radiologist who went to school in Mexico and now he is using second-hand lasers on his hispanic customers. Beware of..." Read more