Lavon, Texas
1 comment
Not resolved

My internet service went out after a year of service.We called the service department they informed us that the antenna and the power supply had gone out.

Related: Rise Broadband - BS cancellation fee

We set up an appointment and they informed us we had to be there so that they could get into the house and replace the power supply. We took a day off work to be there when they arrived no one showed and no one called. So i called tech support a call back they said the ticket had been cleared and gave me a refund of 13.00 for missing work and set up another appointment for the next week. Took off another day of work, waited all day still no one showed and no one called been over a month since we have had internet.

Called back again only to get a young lady saying that they had been out to our house and repaired it. Now how they got into a locked gate and on my roof and into my house without me knowing it is beyond me. We still have no internet.

She could not understand why her team would be falsifying documents and indicated i was lying.Told me i had to pay a 250.00 cut off fee and i replied i have not had internet they cut me off 2 months ago and they are still sending me bills after talking to several neighbors that have left them because of this exact problem.

PISSED OFF

Review about: Wifi.

I didn't like: Representatives are smug and rude, Contract violations.

Review #904162 is a subjective opinion of a user.

1.0
Billing Practices
Website
Advertised vs Delivered
Price Affordability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Style and Design
Reliability
Product or Service Quality
Warranty
Customer service
Value for money
Coverage Area
Reason of Review / Monetary Loss Poor customer service / $358
Preferred solution Full refund

Had an Experience with Rise Broadband?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Terrell, Texas, United States #1207569

Update Now i am getting harassing phone calls wanting money for something that they did not supply me with.I called back and they kept on saying that they came out and fixed the internet and i have not had internet for months now they are telling me i need to pay 350.00 for something i don't have and haven't had for months what a joke. They do not document anything so they can tell you that you never called about anything convenient on their part. this is a terrible company the antenna is unplugged and they said i was still receiving data

You May Also Like

Review about Rise Broadband Internet from Whitney, Texas Rise Broadband "I get .5mbps at best... This is the worst company out there. I've been lied to on a daily basis, even from their corporate offices. Lying seems to be the..." Read more Rise Broadband - Huge, Ugly, UNNEEDED Dish Installed Rise Broadband "My ISP was LPBroadband when I signed up. They installed a small 10" dish to connect to the tower (less than 500' away). When it became Skybeam, they removed the..." Read more Rise Broadband - Too many chances Rise Broadband "I've given Rise Broadband (formerly Digis) plenty of opportunities to redeem themselves, but this internet service provider (ISP) continues to degrade and slide into the category of absolute worst provider..." Read more Rise Broadband - Bad internet service Rise Broadband "Rise Broadband made me sign a 2 year contract and the contract is only for their best interest. i was promised connections speeds up around 15mbps half the time I..." Read more Heartland Rvs - 2011 Heartland Elkridge rv Heartland Rvs "Bought used after 5 times, like new...other than, hot water tank had a hole in it from manufacturer skid, exterior door had cracks vertically (we bought new altho they said..." Read more Tnt Express - TNT is awful Tnt Express "TNT Express is the worst international shipper I've experienced. Their customs fees are exorbitant, and added charges (handling, residence delivery) came to 2 1/2 times the amount recently paid for..." Read more Fire Fly Hoverboard - Totally Ripped Off Son Has No Christmas Present Fire Fly Hoverboard "Here is my story, I had purchased a Lamborghini 8 Houverboard from firefly, for a Christmas present for my son, after using it for only 10 days it started beeping..." Read more Sears used a 3rd party shipper that scammed me Sears "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more