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Billing Practices
Customer service
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Exchange, Refund and Cancellation Policy
1 comment

Signed up for Rise and was disappointed from day 1. They put my career at risk as I work from home and they never cease to be slow and spotty.

They sent someone out to work on the internet only to shrug his shoulders and complain about the tower, then mock me, and leave saying well "you're not signed to any contract so don't blame me." Watch out!

They use "verbal contracts." Anything you say can and will be held to contract, and the contract is always more money in their pocket, less internet for you!

I feel bad for all the people in the country stuck with using them. :-(

Reason of review: Pricing issue.

Monetary Loss: $698.

Preferred solution: Shut down the company.

I liked: Good techs.

I didn't like: Inconsistent service, Bait and switch, Fees, Unclear policies.

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We apologize for the poor customer service experience you encountered. We do offer both month-to-month as well as contracted plans for our service at the time of sign up. If there are any concerns you would like to have reviewed on your account, please email and a representative will reach out.

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