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2.3

We have been a customer since around 2015-16. I called in today to set up a new email address on my broadband acct.

apparently no one has heard of this! I started with cust svc, he told me, he would have to call me back to transfer me to the correct dept ?! That dept said no, not them, with no notice Im transferred again! So I tried tech support for email, nope he said I need sales ?!

He nicely worked with that dept while I was on hold. Everything was supposed to be done and ready to go, I got a temp password. We hung up, my first mistake. I tried to login I get an error message incorrect email or password.

I call back, Im told I need to give it 2 hrs! Ive now been trying to do this for 3 hrs now unbelievable!!!!! A internet providers cust svc people that dont know what it means to want to set up a email address and no dept apparently does this!!! I have never experienced this, I have talked to the tech support dept and had techs at our home and they have been great but these other depts WOW plus they all acted like they didnt even want to help, just wanted off the phone.

They are going to cause people to switch providers!! Im thinking its time to start looking !!!

Monetary Loss: $300.

Preferred solution: My email acct working ! This next question โ€œdid I lose any money?โ€ I lost over 3 hrs of my time!!!! I know how much my time is worth! .

Rise Broadband Pros: Techs friendly well informed and reliable.

Rise Broadband Cons: Cust svc is unhelpful.

Location: Chicago, Illinois

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Rise B

Thank you very much for providing your feedback and letting us know about this issue, Christy F. We'd like to get to some solutions.

Please email your account number and summary of your concerns to feedback@risebroadband.com and give us a chance to make things right. Thank you, Rise Broadband

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