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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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I filed a FOIA request with the FCC asking how many official complaints had been filed against Rise Broadband. As of February 2018 it was 416. I plan to file another request asking how an investigation is triggered. Is their a formula that at some point flags a company...?

Rise received a $3 million+ grant from the FCC to "bring internet to under served rural areas" and they just filed for a future grant of $14 million.

....our tax dollars at work.

And good luck cancelling your account. They put you on hold and leave you there for hours- nobody ever comes back on the line.

There were over 3000 complaint comments on their Facebook page but of course they deleted them and continue to delete negative commentary.

I wish someone would file a class action suit. I've not been able to find an attorney willing to take them on.

Review about: Rise Broadband Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

I didn't like: Customer service that lies, Billing practices and policy, Service never works.

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