Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I filed a FOIA request with the FCC asking how many official complaints had been filed against Rise Broadband. As of February 2018 it was 416. I plan to file another request asking how an investigation is triggered. Is their a formula that at some point flags a company...?

Rise received a $3 million+ grant from the FCC to "bring internet to under served rural areas" and they just filed for a future grant of $14 million.

....our tax dollars at work.

And good luck cancelling your account. They put you on hold and leave you there for hours- nobody ever comes back on the line.

There were over 3000 complaint comments on their Facebook page but of course they deleted them and continue to delete negative commentary.

I wish someone would file a class action suit. I've not been able to find an attorney willing to take them on.

Product or Service Mentioned: Rise Broadband Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

I didn't like: Customer service that lies, Billing practices and policy, Service never works.

Company wrote 0 public responses to the review from Jun 25.
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