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They'll encourage you sign a 2 year contract, go paperless and autopay...

Then they'll jack your rates whenever they want..

Then they'll slide in BS 'services' like "PC Care" and add that to your bill @ $9.00/mo. If you don't specifically cancel it get's added and dings you month after month.

Customer service will credit back up to 3 months but you have to pry that out of them... Keep a close eye on your bill and hold them accountable.

This might be legal but it's a BS business practice designed to take advantage of their busy customer base.

DO NOT TRUST THEM. I'm counting down the days until we can cancel. I won't do biz with a company that I don't trust.

Product or Service Mentioned: Rise Broadband Customer Care.

Reason of review: dishonest business practice.

Company wrote 0 public responses to the review from Oct 07, 2016.
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Anonymous
Loveland, Colorado, United States #1249075

We sincerely appreciate you taking the time to provide feedback regarding our PC Care Support service. We sincerely apologize for any poor experience or misinformation you have previously received.

We would encourage you to contact our Customer Care Department at 844-411-7473. Our customer care specialists will be the most adept at responding to any billing related inquiries, and evaluating your account for credit, as needed.

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