Update by user Apr 24, 2017
The people are nice. They're just being asked to sell a product that they cannot deliver.
Original review posted by user Apr 23, 2017
I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs more than once.
I've been told it was a 'tower issue', with no date for completion of the repairs ever given. I filed a complaint with the FCC. Then I received a notice that my issue was resolved, but there has been no change in my service. Tonight, the nice tech said that 'oh yeah, we do have a tower problem'.
No date for repair. Well, why should I send in my $75? Filing another FCC complaint. 3 months and no delivery means you've breached the contract.
As small consumers, we have no recourse. STAY AWAY FROM RISE BROADBAND! Take a good look at my internet speed.... or rather lack of speed.
(see attached photo. I'm paying for 15Mbps)
Product or Service Mentioned: Rise Broadband Internet Service.
Reason of review: Not as described.
Monetary Loss: $225.
Preferred solution: Let the company propose a solution.
I liked: Some customer service is nice.
I didn't like: Not meeting speed paid for, Inability to deliver the product as promised.