3.4
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Rise enticed me to sign up for their two year contract by offering a Roku.They never sent the Roku.

I contacted them 5 times on the issue. Here's a typical reply from them: We have forwarded the information on, so that we can figure out where the roku is for you. We appreciate your business and wish you a happy new year! ______________________________________ From: XXXXX Sent: 1/3/2016 10:02 PM To: support@risebroadband.com;billing@risebroadband.com;info@risebroadband.com Subject: Issue with fulfillment of Rise Broadband 2 year plan Dear Rise Support, Billing, and Sales, Re.XXXXXX When I signed up for my current plan, a roku was supposed to be included as a sign up bonus.

This offer came to me in the mail. I called in and signed up for that offer. The Roku hasn't arrived yet, 4 months later. I've previously sent in requests asking for the Roku.

I've not received an answer. I'm fine with a credit instead of the Roku.

Can you look into this for me?Thanks,XXXXX

Review about: Rise Broadband Customer Care.

Reason of review: Not as described.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I liked: Speed and reliability is fine.

I didn't like: Not delivering roku as promised, Automatic add of pc tuneup service without asking.

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