1.6
Details
Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
0 comments

Technician got here at 9, sat for 40 minutes and left to go help another tech finish a job. Both came back at 11:30am and got a signal on the ground in the driveway.

Fast forward 4 hours, holes in the fascia of the house, holes in the roof (had to move the antenna a few times) holes in the office ceiling and now can't get a signal. We may be too far away...nope, 5.1 miles from the tower. Must be something else transmitting at 5ghz between you and the tower, nope try again. Well you must be situated perfectly 45 degrees from the tower and in a dead zone.

Called Customer Service, and gosh we're sorry...we're always expanding our network, you should check back soon to see if we have service in your area. Damage to the house, day of lost work, and no service...but I'm welcome to check back with them, so, there that.

Reason of review: Poor customer service.

Monetary Loss: $750.

Preferred solution: Figure out why there is a mysterious dead zone 5 miles away with clear line of sight and enough of a signal that the techs decided to cut hole in my house. .

Company wrote 0 public responses to the review from Dec 08, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like