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Summary of Rise Broadband Customer Service Calls

84 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
04:23 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Rise Broadband to Ask about:

Payments and Charges:

  • “Pay a bill”
  • “Billing”
  • “Bill is not right”

Staff:

  • “No service”
  • “Shitty service”
  • “Service shut off. Why did you stop billing our credit card in December?”

Account:

  • “Cant connecf tk wifi om devjces for my business account”

Cancellation:

  • “Need to cancel Services as I'm moving to California”

Other:

  • “To ask about my rate”
  • “Internet down”
  • “Sales”

About Rise Broadband

Top 5 Likes about Rise Broadband

Only isp option i have, Techs are fine, Have a few good techs thay worked hard to fix issues, When the service worked it was ok, Good techs

Top 5 Dislikes about Rise Broadband

Poor customer service, Not meeting speed paid for, Stability issues and below paid for speed, Less than 30 percent of paid for speed consistently, Billing and operations not able to resolve problems

Summary

Rise Broadband is a media corporation that specializes in providing various wireless services. The company is headquartered in Englewood, CO. It operates only within the borders of the United States. The corporation provides different services to both households and businesses. Rise Broadband provides 4G, 3G and landline Internet connection. The company offers several different Internet tariffs: small business solutions, large business solution and residential solution packs. Rise Broadband provides toll free consultations and online 24/7 customer support. In addition the company offers numerous PC care locations across the country.

Rise Broadband reviews and complaints

Rise Broadband is ranked 276 out of 1796 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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Rise Broadband Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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