Midlothian, Texas
1 comment
100% full Not resolved

I switched to Skybeam residential last year.We signed up for 5 Mb.

They originally set us up with 20 MBps speed and the tech said it would stay that way a week or two then settle into the 5 we are paying for. Oh and when Skybeam came out, they didn't want to go into the attic so they ran the wires to our attic on our wall, exposed. About 2 weeks in, we couldn't connect at all for an entire day so we called them. They did some things, could't really figure it out but our internet came back.

We noticed a few days later that it seemed to be dragging. Did a speedtest and we were getting speeds like 0.35 and 0.84 DL (but consistently below 1.0) I have spent hours and hours on the phone with customer support after waiting at least a half hour to just talk to someone each time. Each time I am promised that I will get a bill credit once things have been corrected. Thing is...

it's a trick because it is NEVER corrected. Don't fall for it. Just added a screen shot from today. Remember I'm paying for 5.

I don't see how there is not a class action suit. Its very frustrating in that I live about 20 miles south of Dallas. DALLAS is huge. I'm not that far out.

There are not a lot of choices. We left SBCglobal because they were not delivering what we were paying for either.

Skybeam made a ton of promises.They advertise they will provide a certain speed but consistently fail to deliver.

Review about: Residential Service Plan.

Review #621666 is a subjective opinion of a user.

1.0
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Price Affordability
Diversity of Products or Services
Customer service
Coverage Area
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described / $350
Preferred solution Deliver product or service ordered

Had an Experience with Rise Broadband?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Carl
Dallas, Texas, United States #973359

Reason there is no class action suit is because there cannot BE one.There will be no suits of any kind against Skybeam because according to their TOS (terms of service) by becoming a customer you already agreed you will not bring legal action against Skybeam but rather refer any ongoing problems to an arbitrator of Skybeam's choice at their discretion and at a location of their choice In other words you don't have a legal leg to stand on.

Never mind they they never mention this TOS, nor tell you where on the site you can find it. They will simply trot it out if you try to sue them and explain how you agreed to it by becoming a customer in the first place.

Go to their site and click on the "legal" button at the every bottom of the page, then read it and weep.:-(

You May Also Like

Review about Rise Broadband Internet from Kiowa, Colorado Rise Broadband "Same here, I pay for 20mbps download but on average I get 3-5.... It's horrible!! Picture is from 5 mins ago......." Read more Dishonest or incompetent..... STAY CLEAR OF RISE BROADBAND! Rise Broadband "I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more Rise Broadband Internet Service Review from Alma, Texas Rise Broadband "I pay almost $70/month for 10mbps. I get this... Worst internet service provider in America hands down. The customer service is terrible. no one has bosses and there's never someone..." Read more Rise Broadband Internet Service Review from Lehi, Utah Rise Broadband "I have been with Rise Broadband for 6 years now. Everything was great until Rise Broadband bought out Digis. As soon as that happened my speeds took a nosedive. I..." Read more 123Stores - Unethical Company - Misleading Advertisig 123Stores "I purchased the dinette set reflected in the picture below thru Amazon.com on 5/9/2017 for $389.27. The actual seller was 123Stores.com. When the delivery truck arrived, they only had one..." Read more Interstate National Dealer Services. Inc. does not honor their extended vehicle warranty contracts Interstate National Dealer Services "In Feb of this year I purchased a used 2008 BMW 550i. The dealership offered an extended warranty through Interstate National Dealer Services (INDS, Inc.), I opted for the Copper..." Read more Wyndham Hotels And Resorts - Knights Inn is a dump Wyndham Hotels And Resorts "We checked in 5/19/2017 at 11pm at the 3223 Lincoln Ave South Bend IN and knew right away it was a mistake but had been on the road for 18hrs..." Read more Lazada Philippines - Damage item. Lazada Philippines "I ordered QF APPLE EARPHONE. THEN WHEN I RECEIVED THE MIC IS NOT WORKING AND THE VOLUME KEY IS BUSTED. I TRIED TO CONTACT CUSTOMER CARE OF LAZADA. "THE APPLICATION..." Read more