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Rise Broadband - Billing errors

The rep took care of some of the issues and that I needed to go to the portal to correct the rest of the issues
#1271588
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Rise Broadband - Billing errors

After a hold of 1hr 03 mins, the agent put me back on hold. Pissed iff
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1271557
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Absolutely worse company. And I’m just trying to become a customer. That is “was” trying to become a customer. No more. 3 times they have scheduled an install. Three times they have been unable to do it. This is a “tower” install. A 40 foot tower. Quite common in...
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1.0
#1270396
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Horrible service I would not recommend to anybody. every single month after the first bill they started over charging me, I was paying for the high data plan and their system kept showing me on an allowance, so every time I went over the allowance they would start over...
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#1269817
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I have contacted them several times to fix the problem. I have not had internet in months. I get it off and on and when I do it is so slow I can’t do anything even something as simple as searching the web. They have come out and went round and round gave me excuse...
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Anonymous
Anonymous

Right,I never had more than 3 hours and that is atfter being on hold for an hour, then threatened with a discinnect fee of 240. or so for a contract Rise breached in the first...

1.0
#1269771
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Rise Broadband - Poor customer service

They like to shut off the internet and say they can't find your account even though you've been paying them for the last 6 months. Wait times on the phone are over an hour long. I wish I was exaggerating.
#1269604
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I was a customer for several years with speeds always far below what I was paying for, even after Rise said there was no problem. I paid for additional speed and it never came close to what I was promised, nor what I continued to pay for. Then they started charging me...
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Anonymous
former and will never be a cus

This companies online employees are as much to blame because they are the ones feeding us with all the lies, hiding on the other end of the phone line.

Anonymous
Scott

We have similar a similar problem. We pay $65 a month for speeds up to 5 Meg. I just ran a speed test and it came in at 1.3 Meg! Are you freaking kidding me!! What in the worl...

#1266841
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Warning! Don't make our mistake. Six years ago we moved from town to country. We mistakenly assumed that since our phone /tv would still be with AT&T we would also keep our internet service with them as well. Boy did we learn a lesson. No internet with AT&T in our...
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1.0
#1266423
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In the time I've had them my service has increased over 21 dollars with no upgrades to my service just little notes on my bill about how certain customers could expect increases but not everyone so I guess they pick people out of a hat 6 dollars of this increase was in...
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1.0
#1264419
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Had them for a few years and yes slow service but upgraded to 10Mbs and service was usable. Slow at peak hours but what do you expect when its all thats available in the county. Then in February service was down to 100Kbs... Thats late 90s AOL dialup speed. They gave...
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1.2
#1264133
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