Had Rise Broadband aweful internet service. Bad connection. Didn"t get the speed paid for. Rates kept going up. Customer service sucks. Couldn't stream movies or game lagging on the time. If you like watching the circle spin on your TV and throwing your money away than...Read more
We live in a rural area, so internet providers are limited. This company too k over another company and we thought it could not get worse. But it does. Slow internet, no internet. And we ask for credit when we are down and they are like no. Rude billing personnel. Tech...Read more
Rise Broadband - Internet Plan Review from Sterling, Illinois
Rise Broadband is billing me for computer service that I never ordered or knew about then charged me late fees because I did not pay it. They refuse to communicate in writing but instead want you to call them and wait on hold for over an hour. I am filing a formal complaint with the FCC.
We were promised a 100 dollar gift card if we signed up for a two year contract. A year in, 4-5 calls later, we are still getting the run around. We call in and a Nick from sales acts like he doesn't want to do his job, he claims there aren't any notes of previous...Read more
We have been with Rise or one of their other incarnations since 2006. This past November, my husband and I began looking to reduce our monthly outgoings and looked at more service for our money. We wanted to start live streaming our TV programs rather than be tied to a...Read more
Our service at our lake house never works when we are there and the website never works! People like to pay their bills on line but this website is the worst! Wish we had a better internet service to change to! The techs are good but not the internet or the website!...Read more
Internet been out for almost 2 weeks continues to make poor excuses on what they are doing about the problem witch is nothing! Can’t cancel have a year left of contract and if I try they will charge me over 500 dollars for what idk cause I had the equipment way before...Read more
I didn't like
- Anytin abut rise
I called on 12-12-17 & 12-16-17 as the billing personnel directed. She said on the 16th that my services had Not been interrupted & that she was setting up a promise to pay for $107.04 on 12-30-17! She stated as long as I paid on the 30th I would not have any...Read more
I cannot recommend Rise Broadband. Our service was pretty good with T6 but the problems started when they became RISE Broadband. Now we have sporatic service and / or no internet service that can last for days. My repeated calls are answered with the same sad story:...Read more
Rise Broadband - Poor service
Shut our service off without warning. Stopped charging our credit card without warning.
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