This morning I get up to yet another day with out Internet service. I thought oh did I not pay the bill. Yep I paid it! When I go to pay the current month, ha low & behold the price has gone up! Imagine that. I haven’t received a statement in I don’t know how long so...Read more
ON HOLD FOR 50+ MINUTES, HANG UP AND ON HOLD REPEATEDLY FOR 45+ MINUTES. LIVE CHAT IS A JOKE, TOO. THE ONLY TIME THEY ANSWER THE PHONE IS IF YOU ARE WANTING "NEW SERVICE", THEN TO ONLY BE PUT ON HOLD AGAIN WHEN THEY REALIZE YOU WANT TO CANCEL THIS JOKE OF A SERVICE. WE...Read more
I didn't like
- Did not like anything about it
- Being on hold
- Never works as advertised
Somehow I ended up with this *** internet and suffered through 2 years of overpriced spotty service only to be told when I tried to cancel that I had agreed to a new service contract, which a bogus lie.. when I asked to speak to a manager about their claim I was told...Read more
Rise Broadband - Horrible service, coverage and will not pick up their stuff
We put up with this company for too long. They blamed the satellite company for the slow service. Hooked up their equipment wrong. And, now that we went with another company they are coming to get their equipment at other times besides the scheduled time and threatening $600.00 in charges. Don’t waste your time and money! We have Nextlink now and it works!
Rise Broadband - Horrible company
They will rip you off and gife you the worst customer service possible.
Rise Broadband - No internet ever
I get internet one and then it's out for days. The company says there is no problem but since they took over from the company I signed up with it been nothing but trouble.
Rise Broadband - Horrible customer service
A total of 2.5 hours on hold, just to be hung up on. Im just trying to make sure my bill was paid because my bank says it was not, but the Rise web site says it was... but they keep hanging up on me.
Good luck getting a real person to pick up the phone or even respond to a chat request on their website. Be prepared to be on "perma-hold". Had the home phone and internet service for a while. Switched internet to another provider due to slow and unreliable,...Read more
Signed up for 20MB download package. I recevied that for the first year and now they have "congestion issues" which have remained unresolved for months. I only received a substantial refund after filing a complaint with the BBB (I recommend everyone do that as well). I...Read more
for a year this tower has been over sold to the point of good days we get 5/3 and at many times it falls under 2/2 or 1/1. its 55$ a month and they barely take 10$ off if you keep calling in, they know they have 100 tickets on the tower but the fat cats never use the...Read more
I didn't like
- Billing and operations not able to resolve problems
- Ping spikes and lag
- Extremely unreliable for gaming
I have been unable to connect to the internet for 2 weeks.I have been calling and they can't get me a straight answer. A tech came and said that the tower i am connected to is restricted!. Ive been calling their tech support everyday and now i hear this BS that they...Read more
They first started charging me for two accounts and then they charged me for the other account again. And all out of blue they cut out my service. I tried calling them many times in the month of Oct. I finley got someone. They told me I had not payed my will. I told...Read more
Had Rise installation on Friday no service on Saturday. Tried calling in on Monday. After waiting on hold for over 90 minutes for help . I was hung up on . Here is the funny part i have 2brand new computers with an ASUS MODEM .getting no signal to the modem . They...Read more
I LIVE IN A RURAL AREA,AND HAVE HAD THEIR SERVICE FOR OVER TWO YEARS. SEVERAL TIMES MY ROUTER WOULD STOP WORKING, EITHER HAD TO SHIP ME A NEW ONE, OR SEND SOMEONE OUT... WE PAY $60 A MONTH FOR SERVICES REGARDLESS OF DOWN TIME OF SERVICES. HOLD TIMES TO GET ANYONE TO...Read more
I didn't like
- No resolution offered for bad service
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