Lee's Summit, Missouri
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I signed up for service through Rise Broadband the beginning of 2015 and when I signed up they had 2 choices either no contract with a data cap or I could sign up for a 2yr contract and have no data cap.When I signed up for this service they said I could increase my speed or decrease my speed at anytime throughout the contract without extending the contract or facing any penalties.

I called yesterday to increase my speed from 5MB to 10MB and now I am being told that if I switch to their 10MB it will extend my contract and I will also have a data cap.

I told them that was not what I was told when I signed up and they said that is the only choice I have now.I told them that they can now release me from my contract since they changed what they had originally told me and they basically told me I can take it or stay with what I currently have.

Review about: Rise Broadbandbusiness High-Speed Internet Package.

I didn't like: Lies, Lies lies lies, Bait and switch.

Review #721241 is a subjective opinion of a user.

2.0
Website
Price Affordability
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Product or Service Quality
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described / $600
Preferred solution Deliver product or service ordered

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slott76621
#1052456

The more I read about Rise BB just makes me depressed they took Internet America over - IA provided good service with NO problems for over a year and already I miss them so much! After 7 years with Hughes Net I was really impressed by IA!

Boo to Rise BB!

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