Waterloo, Iowa
2 comments
Resolved

Update by user Aug 18, 2015

UPDATE: Rise has refunded my service fee; I am therefore considering this matter resolved.

Original review posted by user Jul 16, 2015

I tried to be a Rise Broadband customer – I lasted all of one day!This company's treatment of customers is unbelievable.

Related: Rise Broadband Installation Review

My installer was two hours late, he had trouble getting signal so the install took nearly four hours, he did a very messy installation with very unsightly boxes and cabling all over one corner of my living room, and he left a large puddle of urine on my bathroom floor. The next day, I had trouble connecting and called tech support, who could not tell me what the trouble was or how to correct it, except that they suspected I had a weak signal. I told them I needed the Internet service up and running, and that I was available that day, but not for the rest of the week. I was told they would get someone out “as soon as possible.” Later that day, when no one had contacted me, I called back, to find that tech support had scheduled a service call for the 20th – four days in the future, and a day I had specifically told them I was NOT available.

Frustrated beyond all endurance, I told them I wanted to cancel and that they should come pick up their equipment. Do you think this was the end of the hassle? It was not – they told me that it would be three to six weeks refunding the month's service charges I'd paid in advance. I asked for the corporate number, and was told, “We don't have that information.” (It's on the Internet).

To sum up, this company's service was very problematic and created a lot of problems for me.

I cannot recommend them to anyone.

Review about: Rise Broadband Residential High-Speed Internet.

I didn't like: Billing and operations not able to resolve problems.

Review #667213 is a subjective opinion of a user.

1.0
Customer service
Reason of Review / Monetary Loss Poor customer service / $57
Preferred solution Full refund

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Anonymous
#1134231

To previous complainant u told them u were available the day of your call & they didn't cancel their other appts to make it there that day?Wow shocking, I'm guessing you're 17 or 18 and new to calling cos.

for tech help, that requires a person to physically come & figure out the installers mess?Doesn't happen same day, if you can imagine how something might operate outside your personal sphere.

Anonymous
#1109362

Thank you for taking the time to review and saving the rest of us the nightmare of using a company like Rise Broadband. I just got a coupon and was excited, but it sounds like they are as bad as ClearLink or worse.

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