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Near Aubrey Texas: Today's speed: (point) .16 mbps down, 1.11 mbps up. Yesterday's: (point) .92 mbps down, .56 mbps up.

Speed has never been great via a radio antenna but this is ridiculous. Every few weeks I have to call and complain. The excuses range from saturated nodes to we see nothing wrong. Yet somehow, almost always, speeds magically jump to 5+ mbps afterward.

This lasts for a few days then begins to decline. And then the cycle begins again. I've had multiple commitments for someone to follow up which never happen. They seem to be addressing an over-saturated network by simply prioritizing anyone who complains.

As more complaints come in, you move to the bottom of the list. If you sign up for service from Rise, plan to complain daily.

Product or Service Mentioned: Rise Broadband Internet Service.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Jun 01, 2017.
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