Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...Read more
Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often out. The company that we used as our ISP was bought out by Rise Broadband. Within a...Read more
Maybe a couple hours a day of connection at best. Can't watch videos. Never have the ability to play a game. Ones that use kilobytes of data.... Constant outages. As in I can type an email that is the most use I get out of a 60 dollar a month service from rise. no...Read more
Rise Broadband - I have been with this company for 11 years and every time we
I have been with you guys for loving years and you guys have always have an excuse for the way you guys run your internet it's always been about excuse that you have updated your towers and still the process what I pay for this internet is unacceptable you need a better solution than than stealing people money
Rise Broadband - *** INTERNET COMPANY!
THEY SHUT THE TOWER MY INTERNET WAS ON WITH OUT EVEN EMAILI G ME TO TELL ME FHEY WERE DOING IT! THEY SENT A TECH OUT TO GIVE ME THE MESSAGE! WAY TO PUT CUSTOMERS FIRAT ASSHATS
Rise Broadband - Absolute worst service
I've only had the service a few months due to the fact that no one else services my area. They constantly add charges to my bill. The service never works. I've been without internet for a week now. I tried to cancel my service today and they said I'd have to pay a $250 early termination fee! This company should be shut down! Don't waste your money!
Rise Broadband - Worst Internet provider available!!
Don't waste your time or money with this company ! Absolutely the worst customer service I've ever dealt with .
When moving to my home in 2015 I began service with Rise Broadband. The business was located in my town which made me feel more comfortable doing business. I signed a two year contract with them at that time. My installation and service started out great! As time went...Read more
I disconnected my service on 04/07/17. Paid bill on 04/03/17 ($$.$$) for 04/04/17 through 05/03/17. I was told when I disconnected to allow (30 days) for an technician to come and remove the equipment and I will get a refund as well. I called three weeks ago requesting...Read more
They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb. What the ***! and then they wouldn't even give me back money! Support was rude and they made it sound like it was my fault....Read more
- Not a single thing
I didn't like
- Bad customer service
This internet company is the worst company I have ever had to deal with! I pay for 15mbps and they offer an "up to" speed. So they don't guarantee you will receive that but they do say they promise that you will receive 75% of the plan that you pay for during PEAK...Read more
In September 2016, I had to move and called to move service and was told they did not provide it in the area and so I had to pay the etf of $195 and I said I never agreed to that and the girl said I could appeal it but then knew that wasn't something they did and kind...Read more
The sales person lied about how much data typical family uses. They use a $29 add to lure you into pay $120 a month. For Internet alone???? Maybe for Internet, Cable, and Phone. Might just pay the $250 cancellation fee and be done. There is no window to cancel so when...Read more
- Technical support
I didn't like
- Bait and switch pricing
Absolute worst service ever, They lied to me about the speed i would recieve. i am constantly fighting with buffering and disconnects since the first day I signed up with them. They told me to be patient because they were using a new tower, 4 months later i cant even...Read more
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