I started their service when they first hit our town which was around November 2016 2 year contact 350gb a month with LTE I actually LOVED their service it was fast and I never went over and my whole family is streaming like constantly. I should of knew I something was...Read more
Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...Read more
Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often out. The company that we used as our ISP was bought out by Rise Broadband. Within a...Read more
Rise Broadband - SPEEDS
Said I would get 15mpb only getting this. Good thing I haven't payed my first service.
Rise Broadband - Time on phone
I waited 25 minutes the first time and was disconnected the second time I've called I'm currently still waiting and it's 51 minutes, horrble customer service, my rates more than doubled in one month. No wonder you can't get through to disconnect
Rise Broadband - Refund
We were schedule for internet install but when the tech came out they told us we couldnt get internet,and we had already paid for services and they said it would be 4-8 weeks before we would get our amount back,and this has been since july 3,2017,i am fileing a compliant.
Rise Broadband - Cancellation - No Refund
Watch out when cancelling service. Their policy is to NOT REFUND your balance. When you pay for service you are paying for a month ahead. If you cancel at the beginning of the billing cycle GOOD LUCK GETTING A REFUND OF UNUSED SERVICE.
When moving to my home in 2015 I began service with Rise Broadband. The business was located in my town which made me feel more comfortable doing business. I signed a two year contract with them at that time. My installation and service started out great! As time went...Read more
I disconnected my service on 04/07/17. Paid bill on 04/03/17 ($$.$$) for 04/04/17 through 05/03/17. I was told when I disconnected to allow (30 days) for an technician to come and remove the equipment and I will get a refund as well. I called three weeks ago requesting...Read more
Maybe a couple hours a day of connection at best. Can't watch videos. Never have the ability to play a game. Ones that use kilobytes of data.... Constant outages. As in I can type an email that is the most use I get out of a 60 dollar a month service from rise. no...Read more
In September 2016, I had to move and called to move service and was told they did not provide it in the area and so I had to pay the etf of $195 and I said I never agreed to that and the girl said I could appeal it but then knew that wasn't something they did and kind...Read more
2 months ago my husband and I tried to terminate our service with rise broadband. Due to extremely unsatisfactory service. Our monthly bill was approximately $40, we were told that we would be charged a $250 early termination fee so we agreed to pay the monthly fee for...Read more
We have been customer with T6Broadband for years, they weren't great but at least they answered the phone in under an hour wait time! Rise Broadband bought out T6B, the worst thing to ever happen to our internet service. Call after call they claimed it was our router,...Read more
I didn't like
- Oversold tower
- Slow speed
They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb. What the ***! and then they wouldn't even give me back money! Support was rude and they made it sound like it was my fault....Read more
- Not a single thing
I didn't like
- Bad customer service
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