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Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...
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Anonymous
Darla

Well I was thinking of changing to rise but when I read this. I DONT NEED ANOTHER HEADACHE. SO NEVERMIND

Anonymous
Anonymous

try nextlink - unlimited and reliable

5.0
I liked
  • Responsive
  • Resolutions offered in the beginning
  • Way it was before the buy out
I didn't like
  • False advertisement
  • Rude supervisors in customer service
  • Cannot access my equipment to fix it properly
#931662
Reply to reviews
Rise Broadband - How bad can they get?
Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often out. The company that we used as our ISP was bought out by Rise Broadband. Within a...
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1.1
I didn't like
  • Constant outage and slow speeds
#1016240
Reply to reviews
Maybe a couple hours a day of connection at best. Can't watch videos. Never have the ability to play a game. Ones that use kilobytes of data.... Constant outages. As in I can type an email that is the most use I get out of a 60 dollar a month service from rise. no...
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#1001918
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Rise Broadband - Fail to connect

Rise Broadband
#1059622
Guys, please. Days without service? This can't happen. Especially when people are paying for services. All of my work I do is dependent having internet. If it goes out then I'm screwed.
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Rise Broadband - Terrible customer service/ wireless service

Rise Broadband
#1055927
1.0
One week notice they were dropping unlimited plans.we run everything through it. Keeping them means overages would bankrupt me because the 250 plan offered is a joke.no bundles for overages. No help from customer service. STAY FAR FAR AWAY
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Rise Broadband - 3 day outage

Rise Broadband
#1047150
2.6
The Rise tower for my area went down 3 days ago and is still down! They were fully unprepared for this apparent equipment failure and still haven't explained it to my satisfaction. I'm done with this company!!
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Rise Broadband Internet Service Review

Rise Broadband
#1032891
1.4
Internet working fine until about 1am this morning. Internet went out @ 10:30 am and 11:11 am. Called and got recording to have them call me back when they are available. Immediate call back from computer about service. Been waiting an hour. They have not called me back.
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This internet company is the worst company I have ever had to deal with! I pay for 15mbps and they offer an "up to" speed. So they don't guarantee you will receive that but they do say they promise that you will receive 75% of the plan that you pay for during PEAK...
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1.1
#1018941
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Rise Broadband - TERRRIBBBLLLEEE!
Rise Broadband - TERRRIBBBLLLEEE!
They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb. What the ***! and then they wouldn't even give me back money! Support was rude and they made it sound like it was my fault....
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1.0
I liked
  • Not a single thing
I didn't like
  • Bad customer service
#990750
Reply to reviews
Absolute worst service ever, They lied to me about the speed i would recieve. i am constantly fighting with buffering and disconnects since the first day I signed up with them. They told me to be patient because they were using a new tower, 4 months later i cant even...
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1.0
#1004558
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Dishonest or incompetent..... STAY CLEAR OF RISE BROADBAND!
I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs more than once. I've been told it was a 'tower issue', with no date for...
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Anonymous
Anonymous

They have, after applying constant pressure fixed the problem. Speeds are great. What will go down as part of their legacy is that I had to file a complaint with the FCC all...

1.9
I liked
  • Some customer service is nice
I didn't like
  • Inability to deliver the product as promised
  • Not meeting speed paid for
#1038257
Reply to reviews
C'mon Rise broadband. Sure I decided to move from the city to the country, and you are one of two so-called broadband services here in my area, and that was my choice. But, to charge people broadband prices for very poor service (you say my plan is 15MB down/7up, but...
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Anonymous
Anonymous

I cancelled their service today. I hope the go bankrupt.

1.2
#1054095
Reply to reviews
I have had nothing but trouble with Rise Broadband since having it installed a couple months ago. It actually worked fair for about 1 week, then went to the crapper. It will not maintain speeds at all and drops below 1.0Mbps almost every night when busier. I have yet...
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Anonymous
Anonymous

Still bad.....69.170.70.78Last Result:Download Speed: 4470 kbps (558.8 KB/sec transfer rate)Upload Speed: 2775 kbps (346.9 KB/sec transfer rate)Latency: 15 ms Jitter: 10 ms 6/...

Anonymous
Anonymous

Rise still no better after empty promises::Last Result:Download Speed: 5107 kbps (638.4 KB/sec transfer rate)Upload Speed: 1944 kbps (243 KB/sec transfer rate)Latency: 16 msJi...

3.0
I liked
  • When works
  • When the service worked it was ok
#1041395
Reply to reviews
I am very upset that my bill has risen from $31.71 in 2015 to $47.17 this month (two large increases in the last 1 1/2 years). My service has not improved even though the justification for raising my rate is Carrier Cost Recovery Fee, whatever that means. It sounds...
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1.3
I liked
  • Customer service reps are nice
I didn't like
  • Did not fix my problems after contacting them
#1050579
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