Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...Read more
I started their service when they first hit our town which was around November 2016 2 year contact 350gb a month with LTE I actually LOVED their service it was fast and I never went over and my whole family is streaming like constantly. I should of knew I something was...Read more
When moving to my home in 2015 I began service with Rise Broadband. The business was located in my town which made me feel more comfortable doing business. I signed a two year contract with them at that time. My installation and service started out great! As time went...Read more
Rise Broadband - Horrible customer service
A total of 2.5 hours on hold, just to be hung up on. Im just trying to make sure my bill was paid because my bank says it was not, but the Rise web site says it was... but they keep hanging up on me.
Rise Broadband - Double charged and no customer service!!!!!
They have been getting a check and taking auto pay!!! Called and was on hold for over 40 min to just get hung up on!! Live chat was the same result!! Called again to wait on hold for another hour!!!!!!!!!
Rise Broadband - No internet ever
I get internet one and then it's out for days. The company says there is no problem but since they took over from the company I signed up with it been nothing but trouble.
Rise Broadband - Poor to no service and horrible customer service
You will not get service, do not get Rise Broadband. When you cancel they will threaten you about having to pay up to $300.00 for damages to their equipment and will not show up to get it when scheduled. Then threaten to charge $300.00 for not being there when they come at unscheduled times. Company must be in bad shape to try and collect money in a fraudulent manner.
Maybe a couple hours a day of connection at best. Can't watch videos. Never have the ability to play a game. Ones that use kilobytes of data.... Constant outages. As in I can type an email that is the most use I get out of a 60 dollar a month service from rise. no...Read more
Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often out. The company that we used as our ISP was bought out by Rise Broadband. Within a...Read more
I disconnected my service on 04/07/17. Paid bill on 04/03/17 ($$.$$) for 04/04/17 through 05/03/17. I was told when I disconnected to allow (30 days) for an technician to come and remove the equipment and I will get a refund as well. I called three weeks ago requesting...Read more
Long story short as possible. After 6 mos into two year contract, service was down for about three weeks. They fixed and gave me a credit. Cool. Service was then spotty but not enough to call about. Until two months ago. It went out. Called multiple times. One time...Read more
I didn't like
- Customer no-service
In September 2016, I had to move and called to move service and was told they did not provide it in the area and so I had to pay the etf of $195 and I said I never agreed to that and the girl said I could appeal it but then knew that wasn't something they did and kind...Read more
The sales person lied about how much data typical family uses. They use a $29 add to lure you into pay $120 a month. For Internet alone???? Maybe for Internet, Cable, and Phone. Might just pay the $250 cancellation fee and be done. There is no window to cancel so when...Read more
- Technical support
I didn't like
- Bait and switch pricing
Rise Broadband is the most rinky *** internet provider ever. They have been out since Thursday evening and yesterday evening, their customer care said they would have it up by 8PM last night and when that didnt happen, I called back and they said it would be 60-90...Read more
I didn't like
- Ability to respond to problems quickly
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