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I started their service when they first hit our town which was around November 2016 2 year contact 350gb a month with LTE I actually LOVED their service it was fast and I never went over and my whole family is streaming like constantly. I should of knew I something was...
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1.0
I liked
  • Had lte
I didn't like
  • Force of contract or pay extra fees
  • Worst customer service people in the entire industry
#1092766
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Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Internet America to ...who? Oh...Rise Broadband??
Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America and I'd be getting upgrades, better service, better speeds, etc. I waited around a couple of months before I...
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Anonymous
Darla

Well I was thinking of changing to rise but when I read this. I DONT NEED ANOTHER HEADACHE. SO NEVERMIND

Anonymous
Anonymous

try nextlink - unlimited and reliable

5.0
I liked
  • Some customer service is nice
  • Responsive
  • Resolutions offered in the beginning
I didn't like
  • Rude supervisors in customer service
  • Cannot access my equipment to fix it properly
  • False advertisement
#931662
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Rise Broadband - How bad can they get?
Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often out. The company that we used as our ISP was bought out by Rise Broadband. Within a...
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1.1
I didn't like
  • Constant outage and slow speeds
#1016240
Reply to reviews
Rise Broadband - SPEEDS
1/1

Rise Broadband - SPEEDS

Rise Broadband
#1111915
1.0
Details
Said I would get 15mpb only getting this. Good thing I haven't payed my first service.
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Rise Broadband - Time on phone

Rise Broadband
#1105877
1.4
Details
I waited 25 minutes the first time and was disconnected the second time I've called I'm currently still waiting and it's 51 minutes, horrble customer service, my rates more than doubled in one month. No wonder you can't get through to disconnect
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Rise Broadband - Refund

Rise Broadband
#1104410
We were schedule for internet install but when the tech came out they told us we couldnt get internet,and we had already paid for services and they said it would be 4-8 weeks before we would get our amount back,and this has been since july 3,2017,i am fileing a compliant.
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Rise Broadband - Cancellation - No Refund

Rise Broadband
#1102585
1.3
Details
Watch out when cancelling service. Their policy is to NOT REFUND your balance. When you pay for service you are paying for a month ahead. If you cancel at the beginning of the billing cycle GOOD LUCK GETTING A REFUND OF UNUSED SERVICE.
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
When moving to my home in 2015 I began service with Rise Broadband. The business was located in my town which made me feel more comfortable doing business. I signed a two year contract with them at that time. My installation and service started out great! As time went...
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1.1
I didn't like
  • Speed not even close to what i purchased and too pricey
  • Speed not even close to what was purchased
#1070175
Reply to reviews
I disconnected my service on 04/07/17. Paid bill on 04/03/17 ($$.$$) for 04/04/17 through 05/03/17. I was told when I disconnected to allow (30 days) for an technician to come and remove the equipment and I will get a refund as well. I called three weeks ago requesting...
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Anonymous
Anonymous

these money hungry fellows will come after you for collections just be careful guys it happened to me

Anonymous
JoinTheClub

Sounds familiar. Join the club. I was getting a DL speed that hovered around 1. I didnt even realize that Rise had bought out Internet America until my speed dropped like that...

1.0
I didn't like
  • Horriblle
#1070994
Reply to reviews
Maybe a couple hours a day of connection at best. Can't watch videos. Never have the ability to play a game. Ones that use kilobytes of data.... Constant outages. As in I can type an email that is the most use I get out of a 60 dollar a month service from rise. no...
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#1001918
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In September 2016, I had to move and called to move service and was told they did not provide it in the area and so I had to pay the etf of $195 and I said I never agreed to that and the girl said I could appeal it but then knew that wasn't something they did and kind...
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1.2
I didn't like
  • Deceptive practices
#1063696
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2 months ago my husband and I tried to terminate our service with rise broadband. Due to extremely unsatisfactory service. Our monthly bill was approximately $40, we were told that we would be charged a $250 early termination fee so we agreed to pay the monthly fee for...
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Anonymous
Anonymous

Do NOT Pay Them At All

1.4
#1096458
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We have been customer with T6Broadband for years, they weren't great but at least they answered the phone in under an hour wait time! Rise Broadband bought out T6B, the worst thing to ever happen to our internet service. Call after call they claimed it was our router,...
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Mike_mn
Mike_mn

There just making excuses. It's too bad you went to all that expense.You SHOULD be able to get consistent 10Mbps. Many Internet providers have an online account management p...

1.1
I didn't like
  • Oversold tower
  • Slow speed
#1115229
Reply to reviews
Rise Broadband - TERRRIBBBLLLEEE!
Rise Broadband - TERRRIBBBLLLEEE!
They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb. What the ***! and then they wouldn't even give me back money! Support was rude and they made it sound like it was my fault....
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1.0
I liked
  • Not a single thing
I didn't like
  • Bad customer service
#990750
Reply to reviews