Rise Broadband
Reviews and Complaints
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Verified Reviewer | Abbott, TexasRise took over internet america and now the service is horrible
I have not had service 6 of the last 7 days, and each time I called they blamed my router - but I am trained in the IT world and it is NOT my router causing the problem! My router does not assign the WAN IP address/subnet mask/dns server IP address to it's self... Anyone who is even just reasonably familiar with any kind of telecom knows that!
But would they listen? Heck no, it was always that my router's DHCP function was not working - and then later after a few hours it would magically fix itself! HOW ABOUT THAT for a MIRACLE? Then the next day around 2pm it would lose the addressing again and go down by itself... so after 2 techs have been here and tested my system as working correctly it would go down at the same time that day.
The worse part of the story is that after the tech visits they told me that my system was downloading too fast and that they had to throttle it down from the settings that were from Internet America - and they SURE DID - now it is less than 1.75 Mbps download at the best speed (when working)... funny I pay for 15 Mbps though!
Rise Broadband has taken a good dependable connection that I had via Internet America and RUINED IT. I sincerely HATE them. Yes, HATE THEM!
- Billing and operations not able to resolve problems
- Stability issues and below paid for speed
- Slow speeds
Preferred solution: Deliver product or service ordered
I don't get it!!
Preferred solution: let me out of my two year contract
Take over
Preferred solution: Price reduction
Rise Broadband Internet Review
Don't take care of customers
Over-subscribe their bandwidth
Download speeds drop below 50Kbs at night. Talked to tech support and the tower I communicate with is over-subscribed and cannot support the bandwidth when many people try to use the internet at night.
I asked the tech support guy to check the bandwidth utilization of the tower and the reply "It is maxed." The provider to Rise Broadband limits the bandwidth of the tower-to-conduit connection. If you perform a speedtest to a "local" test site, the download speed will be greater than 1Mbs and Tech Support then tells you it is your problem (router, ...) but if you redirect to a test site in another state, the download speed drops way below 100Kbs ...
WHICH implies it is not you, but Rise Broadband who is throttling the bandwidth. If I had an alternative option to Rise Broadband (satellite is worse), I would switch tomorrow!
- Lack of bandwidth
Rise Broadband Internet Service Review
Frustrated with service
Horrible service and low speeds
I had this company for 4 years in a row,(because in a rural area you don't have to many options), and then cancel and give the chance to another company, but it doesn't work either, so I go with rise broadband, they told me that it was a new antena and I will get better signal for a faster internet, but now under contract, they never told me I was under contract,whan I call for customer support, no body answer, so now I get a service with shout broadband, and is faster , and customer service is great. I don't care if I have to pay the $250 charge for early cancellation , I just want to get rid of Rise broadband,
- 5 years paying internet for bad service
Preferred solution: Full refund
Rise Broadband: Your Worst Nightmare
- Contract violations
- Slow speeds
Preferred solution: Full refund
Terrible Service and even WORSE Customer Service
- Slow speed
- Slow speeds
- Billing did not resolve problems - gave me the run around
Preferred solution: Let the company propose a solution
Rise Broadband SUCKS!!!
- Good techs
- Billing did not resolve problems - gave me the run around
- Billing and operations not able to resolve problems
Preferred solution: Price reduction
Rise Broadband is terrible!!
- Customer service that lies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pocatello, IdahoRise Broadband Internet Review from Pocatello, Idaho
Rise Broadband takes over Digis and then adds FEES!
We started a 2 year contract with Digis in Feb 2015. We then went on vacation and they tell us there is still a $9.95 for the equipment - however, no one told us this when we signed up and asked.
Then, our bill goes from $46.95/month to $47.45 even though we signed a 2 year contract. Even though Rise sent out an email that said rates would not go up!
Called today and they did NOT change our internet fee but they have ADDED a CARRIER Recovery fee! Plus, the same equipment now is $1 more per month.
DO NOT SIGN UP WITH THIS SHYSTER!
- On hold for 35 minutes
- Horrible customer service
- Not accountability from anyone at rise broadband
Preferred solution: Price reduction
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Well, I was down from Thursday until Monday morning (4 more days) - so since Rise took over IA 45 days ago I have had service on 29 days = less than 2 out of every 3 days!
16 days without service this month; so less than half the time it is up...
But of course their billing system perks right along, no issues with it at all! My bill is ready and waiting for me now even though it is not due until after Nov. 1st!!!
Worse customer service ever. Since they bought put Internet America service has gone to ***.
Customer Service lies, always blames the router and then said I lied when I told them I was down 16 in a single month. *** they can not even read their tech notes. On thing I am not is an liar. I wish I had other options for provider I would drop them in a heart beat!
Worse company all the way around.
All my want is your money.