Rise Broadband
Reviews and Complaints
Find another internet provider!
- Chance to show my support for the smaller isp
- Service
- Tech support and service
Preferred solution: Deliver product or service ordered
No Plan Terrible Service
- Worse each month
Rise Broadband Cancellation Policy Review
Rise Broadband - Internet Service Review from North Salt Lake, Utah
Service SUCKS
They SUCK!
Worst service I have had with wireless/radio service which I started using in Jan 2003. Like other people, I am in an area which doesn't have DSL, FIOS, etc.
Now I need 100 words just to post this.
With the company that RISE bought out I was getting 2.5 - 3.5 Mbps on download; 1.25 to 1.75 Mbps on upload; jitter of less than 5; latency of 25-35 ms. Now I'm getting 1.7-1.9 Mbps down; .2-.3 MBPS up; 5-10 jitter; 35-45 ms latency and having continuous website/internet drop-outs; have to continuously load page, etc.
Crooks!
Worst Customer Service In History
- Terrible customer service
- Being lied to
Preferred solution: Let the company propose a solution
Rise Broadband Internet Review from Kiowa, Colorado
Worst service ever
Preferred solution: call this even and move on..... you did not fill the contract.
When I signed up in February 2015, ads promised there was no contract, open entry, open exit
- Chance to show my support for the smaller isp
- Welcome in the ads
- Promises to be fair and friendly
- Occasional drop in connectivity and speed
- Unannounced change in cancellation clause
Preferred solution: Allow me to discontinue service without paying the add-on penalty service.
Gouging Greedy Buttmunchers
I'd like to start out by saying I've been a customer with Digis (now known and Rise Broadband) for roughly 6 years now. I just got off the phone with their idea of customer "retention", hoping they might shed some light on the excessive price changes that recently happened starting November. Unfortunately, their response was a entirely disappointing... "To meet the increasing demands on our network and help offset the increasing cost of bandwidth, we are implementing certain rate changes and fees beginning November 15, 2015."
Let me get this straight... you haven't raised your rates in 10 years, and you CLAIM the increased cost of bandwidth is justification to charge us the extra five or so dollars when competitors with similar costs provide astronomically faster, and more reliable internet. When did this become OK? In my eyes, I was already paying too much for your *** internet services to begin with. Well Digis/RiseBroadband/gouging internet rapists, you've finally found my breaking point. Off to the next provider!
Maybe use lube next time you decide TO RAPE YOUR CLIENTS!!!!
WOULD NOT RECOMMEND EVER
Oh so very sincerely,
-Frustrated Former Customer
Rise Broadband - Internet Service Review from Krum, Texas
"Feel free"
Preferred solution: There shouldn't be a cap on the amount of internet I can use. I paid for internet, let me use as much as I want.
No refund for you! Come back in 4-6 weeks
- No thanks
Rise Broadband Internet Review from Alvarado, Texas
I just got rise broadband. I am now rethinking this whole thing.
The first night we had problems. They came to hook everything up. The guy tried to use our router, but couldn't get it to work so we had to use theirs. Internet worked great for about 3 hours.
Then it shut off. We called got a rude *** guy and he said they turned our router off because they have no records of it being hooked up to our service. Said we were using our own. He tried saying we didn't even have theirs.
We asked how was it working at first then? He said the guy brought the router back to the station. Ummmm how when it's sitting at my house hooked up? He then says he will have to reconnect it.
The next day it works. Well now I am having to configurate my devises to their service. Been waiting for this to be done for over 2 hours. Shouldn't this have all been done when they hooked up the service.
And how in the *** did it work before without this? I am extremely unhappy so far.
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Same thing here! I hate it! We pay for the 10 Mbps and only get .49mbps its total bs and they just shrug it off like it's not their problem!