Rise Broadband
Reviews and Complaints
Oversubscribed sites
I had 15M service in Springtown Texas for a couple Years. The last 6 months it just keeps getting worse.
Now down to less than a 1M download and they raised the price!!! The tech said they continue to sell service on a tower they know has too many customers. I dropped my service to the 5M until I can find a new provider. Although i think will just use my cell for a hot spot.
I get 20m up/down fairly consistent with AT&T cell here. What really gets me is when i signed up they claimed to closely monitor utilization and would stop selling service when utilization filled...That was a flat out lie.
- Speeds
- Speed not even close to what was purchased
Terrible speed
- Have techs that try
- Lack of bandwidth
- Being riped off
- Spotty connections
Preferred solution: Deliver product or service ordered
Rise Broadband - No sense of urgency
- Customer service
- Stability issues and below paid for speed
Preferred solution: Deliver product or service ordered
Rise Broadband - Internet Service Review from Mountain View, California
UK why this review tagged to a CA business. My monthly statement shows Rise Broadband operating from Durant, OK. Online search shows headquarters located in Englewood, CO.
Rise Broadband - Account Review from Salt Lake City, Utah
Satisfied customer
- Installer was very business like and a nice personally
Bad Service and poor excuses
Preferred solution: Let the company propose a solution
Still No Service in LaVernia,TX
- Incompetent
Preferred solution: Let the company propose a solution
Rise Broadband Work Experience Review from Mount Laurel, New Jersey
Rise Broadband Internet Service Review
Rise Broadband - Internet Service Review from Rockford, Illinois
This company is a rip off
- Being riped off
Preferred solution: Give me back what I had!
Internet America to Rise broadband bad service
We just recently had our internet switched to Rise broadband after they bought out Internet America. Very first day....just right after the tech left, our internet started losing connection, and regaining all on its own.
When we had internet america it worked great! The customer service was also great. Upon contacting Rise broadband I told them I had already cycled my modem and router, and also restored my router to factory settings! (I'm typing this as I sit patiently waiting for their horrible music to stop playing and answer my call....going on 10 minutes now).
No tests were completed, I was just told that "the person" to take care of my problem wouldn't be in for another hour, and they would contact me today, (11/4/2015) or at the latest, tomorrow in the evening (he specifically said, around dinner time)....ya I want you all calling me while I am eating. Heh. Very unsatisfied customer! Called back approximately an hour later in hopes of ACTUAL Assistance: Call update: Got texas customer service again....yay, now I get to sit on hold and wait for someone in my area.....they finally answer....and tell me they have to get someone else to handle my account, due to not knowing how to fix it for me.....20 minutes later Im off hold again....only to hear that they spoke with the installer Shannon Wallace....of whom installed our new equipment....Shannon said he would come out and try to find a better "sweet spot".
This service tech actually admitted that the old system we were on was better than what we are set up with now....due to tree lines etc etc.....upon telling customer service this they informed me that was correct....but they offer HIGHER speeds....I would rather a steady reliable connection than spotty connections.....going to submit this before I lose connection yet again. DO NOT SIGN UP WITH RISE BROADBAND THEY ARE HORRIBLE FOR SERVICE.......................
- Customer service
- Unreliable tech support
- Spotty connections
Preferred solution: Deliver product or service ordered
Rise Broadband - Internet Service Review from Lubbock, Texas
Have had Rise since late June and continue to have bad service, spotty service and no service. I call several times a week and get the run around.
Tech support tells me it's my equipment and schedules to send out a tech, I take the day off of work, and the tech comes and tells me it's the tower. Did this for almost four months with no results. So I was told I could be moved to another tower. Scheduled an appointment and the tech shows up only to tell me there isn't a line of sight.
I spend 400+ dollars on a point to point system so I can be moved. After spending a large amount of money just to have internet, the new tower I was moved to also doesn't work. Instead of having extremely slow Upload and sometimes slow Download speeds the service goes in and out like a heartbeat(more off than it is on.). I've had techs and customer support tell me they are going to call me back and never call.
I've had absolutely nothing but trouble since I switched to Rise. I also have screenshots of hundreds of speed tests. Some good some really bad(when I had internet to test).
I wouldn't recommend this ISP to anyone.
Worst Since Dialup
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