for a year this tower has been over sold to the point of good days we get 5/3 and at many times it falls under 2/2 or 1/1. its 55$ a month and they barely take 10$ off if you keep calling in, they know they have 100 tickets on the tower but the fat cats never use the...Read more
I didn't like
- Billing and operations not able to resolve problems
- Not accountability from anyone at rise broadband
- Extremely unreliable for gaming
I have been unable to connect to the internet for 2 weeks.I have been calling and they can't get me a straight answer. A tech came and said that the tower i am connected to is restricted!. Ive been calling their tech support everyday and now i hear this BS that they...Read more
They first started charging me for two accounts and then they charged me for the other account again. And all out of blue they cut out my service. I tried calling them many times in the month of Oct. I finley got someone. They told me I had not payed my will. I told...Read more
Rise Broadband - Worst customer support
Paying for 25mb service and getting .75mb service. Can’t even stream music or open social media, forget streaming video.
Instead of 59.99 month it’s 185. Doesn’t even work good
Rise Broadband - Don’t. Just don’t.
Customer service representatives have not been trained appropriately and are clearly disgruntled as a result of the high volume of complaints. If you have a tech support issue, they are spot on. The service, quality, and price are a joke.
Rise Broadband - SPEEDS
Said I would get 15mpb only getting this. Good thing I haven't payed my first service.
Had Rise installation on Friday no service on Saturday. Tried calling in on Monday. After waiting on hold for over 90 minutes for help . I was hung up on . Here is the funny part i have 2brand new computers with an ASUS MODEM .getting no signal to the modem . They...Read more
I LIVE IN A RURAL AREA,AND HAVE HAD THEIR SERVICE FOR OVER TWO YEARS. SEVERAL TIMES MY ROUTER WOULD STOP WORKING, EITHER HAD TO SHIP ME A NEW ONE, OR SEND SOMEONE OUT... WE PAY $60 A MONTH FOR SERVICES REGARDLESS OF DOWN TIME OF SERVICES. HOLD TIMES TO GET ANYONE TO...Read more
I didn't like
- No resolution offered for bad service
I decided to change providers as my bill had tippled in the last 1 1/2 years and the service had not increased! . After 2 calls and being on hold for 45 min on one and 40 min the other, I then had to argue with them as all they wanted to do was change my mind by...Read more
I didn't like
- Nobody seems to care when you have an issue
Discontinued service on August 4,2017 for poor service. Was paying 60.00 for 3 mb amd only receiving 1.5 or slower. Paid 8.00 for 4 days of service in August. They billed me for the full month of August and turned me into a collection agency to collect for the 26 days...Read more
We have been customer with T6Broadband for years, they weren't great but at least they answered the phone in under an hour wait time! Rise Broadband bought out T6B, the worst thing to ever happen to our internet service. Call after call they claimed it was our router,...Read more
I have a Rise Enterprise business account which is suppose to give I get 24/7 support. My phones quit working and I have been trying to contact Rise with no success. They don't answer their phones, on-line "live" chat or emails. So much for trusting Rise VOIP. I don't...Read more
I have been a customer for about 8yrs. First with SkyBeam and later with Rise Broadband. I recently upgraded my service and the only thing that went up was the bill. When I contacted customer service they told me I was in range. Throughout, any time I have had an issue...Read more
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