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1.6 Based on 340 reviews
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  • Customers like
    • Only isp option i have 8
    • Not a single thing 7
    • Techs are fine 7
  • Customers don't like
    • Slow speeds 11
    • Stability issues and below paid for speed 10
    • Substandard service 10
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Yes, worst service ever. It goes below 4 mpbs during peak use hours. Only option avialable to us. Best speed of only 12 mbps when we are paying for 20 mbps! WATCH OUT FOR HIDDEN CHARGES. You must DOWNLOAD your bill to view page 2. Monthly computer security service is added to your bill after "free" trial, whether you agreed to it or not. Late charge of $10 is charged AFTER I signed up for autopay. I am told Autopay takes 2 billing cycles for... Read more

Was this review helpful? 1 3
Rise Broadband - TERRRIBBBLLLEEE!
1 of 4

They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb. What the ***! and then they wouldn't even give me back money! Support was rude and they made it sound like it was my fault. Reported to the BBB and that made them move the next day. Gave me 6 free months and changed my rate to the 5Mb plan. I get between .45 and 3 Mb. Every time I call in or chat, they know... Read more

Was this review helpful? 2 1

I'm getting sick and tired of calling in for help and the person on the other end has no idea what's going on and they don't keep a history of their customer's problems from the past. Their answer to everything is that they're going to send someone out and when that person gets here all they do is reminisce about old internet and old games while they run speedtest.net over and over again while trying to baffle you into believing you're getting... Read more

Was this review helpful? 2 1

This runs like hot garbage. They lie to your face and put you in a contract say they will give you good internet then they randomly cut you off and give you terrible internet. If you don't understand the statement of it runs like hot garbage it simply means its terrible. Never get Falling Broadband it is the most scummy company I have ever seen. If you do get Falling trash get out of the contract as fast as possible. My last words for this scam... Read more

Was this review helpful? 3 0

We currently have Rise Broadband, but not for long. They put us under a 2 year service contract. Two weeks after we were under the contract our speeds started dropping. We were paying for 50Mbps and were only receiving 5-10Mbps. Whe we tried to negate the contract they charged us with a fee that we had to pay to get out of the contract. We have had 4 tech supports out to our home and they all told us the same thing, to stay in the contract and... Read more

Was this review helpful? 3 0

Rise enticed me to sign up for their two year contract by offering a Roku. They never sent the Roku. I contacted them 5 times on the issue. Here's a typical reply from them: We have forwarded the information on, so that we can figure out where the roku is for you. We appreciate your business and wish you a happy new year! ______________________________________ From: XXXXX Sent: 1/3/2016 10:02 PM To:... Read more

Was this review helpful? 2 0

Rise enticed me to sign up for their two year contract by offering a Roku. They never sent the Roku. I contacted them 5 times on the issue. Here's a typical reply from them: We have forwarded the information on, so that we can figure out where the roku is for you. We appreciate your business and wish you a happy new year! ______________________________________ From: XXXXX Sent: 1/3/2016 10:02 PM To:... Read more

Was this review helpful? 1 0

Being billed for 10mb, avg 1.5mb service. Today is .35mb. They seem not to care been complaining for couple years. Would not recommend them to anyone. Tech says they have to many users on same Tower and old equipment not able to handle it and the company is not going to update equipment. Found out last week of other provider has a tower nearby may be able to give me better service. They have a repeater at my home so neighbors can receive... Read more

Was this review helpful? 3 0

If you have any choice at all - don't go with Rise Broadband! Rotten customer service - data plans will leave you bankrupt. Slow speeds and unreliable service! I signed up for unlimited data - but when I changed towers to try to improve performance - they took me off without informing me and said there was no way to put me back on - but I broke the contract when I left? So glad to be RID of them!!!!! Thank-you for reading - hope this helps you... Read more

Was this review helpful? 4 0

I used to love the fact that they had live chats to help me with anything I needed but now they have a new policy or something and the live chats are basically useless because they can't change anything through the chats even if you give them every piece of personal detail.

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