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service gets slower every day, support takes forever on the phone, they don;t call back. cant ever talk to a rep, line is always busy, service is always interrupted, they say it is fixed or they are working on it and will call back when resolved. got one call back to...
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1.9
I liked
  • How it was
  • Way it was
  • It was fast now it is slow
I didn't like
  • Poor service
  • Slow internet
#1100937
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I noticed 18 months ago that my service slowed down considerably so call several times in that 18 month time frame only to be told that I have the fastest speed offered in my area. I can only get 2 Mbps and am paying $60.00 a month which is suppose to be 15 Mbps....
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2.4
#1100187
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I noticed on Aug 30, 2017 that my service was very intermittent. I called on Sep 1 to advise them that I had service some of the time and that it was down more than up. They checked and saw that the tower as losing power. My wife called on Sep 3 and was told that it...
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1.7
I liked
  • Avoidance of responsibility by representative
  • Changed to another provider
I didn't like
  • Poor customer service and no supervisors to talk to
  • Customer service is bad
#1097841
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Rise Broadband - Cancellation - No Refund

Rise Broadband
#1102585
1.3
Details
Watch out when cancelling service. Their policy is to NOT REFUND your balance. When you pay for service you are paying for a month ahead. If you cancel at the beginning of the billing cycle GOOD LUCK GETTING A REFUND OF UNUSED SERVICE.
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Rise Broadband - No Customer Service or assiatance

Rise Broadband
#1096937
1.4
Details
Having two accounts cancelled, and waiting approx two months for pick up, which has not been completed, yet I have been charged. Another example of a business that burns its customers. A formal complaint will be filed with the Nevada and Colorado BBB. Also with the Nevada Sates Attorney General. I suggest that one have second thought before doibg busibess with Rise Broadband. Wish u all LUCK.
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Advertised vs Delivered
Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Rise Broadband - Not happy

Rise Broadband
#1093773
2.3
Details
My mother gave them the new credit card information for the business then the y call said we owe when we pay then cut off our internet for our business lithe she call them they said we have to pay we owe when it there fault but she paid but now we looking for a new internet service
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Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
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Rise Broadband - I have been with this company for 11 years and every time we

Rise Broadband
#1089013
I have been with you guys for loving years and you guys have always have an excuse for the way you guys run your internet it's always been about excuse that you have updated your towers and still the process what I pay for this internet is unacceptable you need a better solution than than stealing people money
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I have had this company for two years now and ever since I have had my new place I have nothing but problems with this service. In June they finally got it fixed and my service was great but when o got my new bill there was some discrepancies I called and then the...
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5.0
#1097630
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2 months ago my husband and I tried to terminate our service with rise broadband. Due to extremely unsatisfactory service. Our monthly bill was approximately $40, we were told that we would be charged a $250 early termination fee so we agreed to pay the monthly fee for...
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Anonymous
Anonymous

Do NOT Pay Them At All

1.4
#1096458
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Only because I had not found another service to switch to I have been with rise broadband since it was sky beam in Texas. For the past 7 yrs yes I have put up with this for 7 yrs (*** me). I have called in repeatedly for latent service issues. I have not received the...
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1.0
#1096167
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Decided to get 200 GB instead of 150 GB back in April. Risebroadband has been charging me on the 150GB every month since it was changed by the tech citing the computer says this is the first billing month since it was changed! It was changed in the spring and it's...
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Anonymous
Miteykwin

If you get the lawsuit going, I'm in!

Anonymous
Anonymous

I agree about the Class Action!!! I am actually going to speak with a lawyer on Thursday over what happened to me, and I know I am not the only one this has happened to.Sad.

#1092975
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I started their service when they first hit our town which was around November 2016 2 year contact 350gb a month with LTE I actually LOVED their service it was fast and I never went over and my whole family is streaming like constantly. I should of knew I something was...
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1.0
I liked
  • Had lte
I didn't like
  • Worst customer service people in the entire industry
  • Force of contract or pay extra fees
#1092766
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been having lots of trouble with my service. i cannot use some of the tools on home page my service sucks speed is up and down. this has been going on for months i call and they reset their stuff wors for awhile than goes to *** again. i got emails from rise saying...
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1.2
I didn't like
  • Anytin abut rise
  • Rise broadband
  • Force of contract or pay extra fees
#1090281
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Terrible company and trash service. Pay for 5mb DL and am lucky to get 1mb DL. My bill has gone up over 20 dollars a month as the service has gone downhill. Customer service is just rude and a bunch of liars. They have had new equipment to install since 2011 to make...
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Anonymous
Anonymous

This company sucks

1.0
I didn't like
  • Incorrectly installed equipment
  • Extreme packet loss 93 percent
  • Complete ripoff
#1088668
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