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1.6 Based on 288 reviews
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  • Customers like
    • Only isp option i have 8
    • Have a few good techs thay worked hard to fix issues 7
    • Techs are fine 6
  • Customers don't like
    • Stability issues and below paid for speed 12
    • Slow speeds 10
    • Substandard service 10

Rise must using smoke signal technology. Why else would my internet be a slow as molasses every afternoon and progressively gets worse to the point, about 8 pm, when too many people are on my tower, sheepishly explains the tech guy that says there is NOTHING he can do to make it better confesses. Last evening I could not stream a netflix or amazon movie. Stupidly I tried for over half an hour. They charge me $53 a month for "the highest speed... Read more

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I got a notice that my equipment rental fee was going to increase 10.00 a month and carrier fee was also going to increase. The service is taxed on this, so my bill in increase over 15.00 a month. I signed a 2 year contract and the technician who installed it said that we would pay the same amount for 2 years, with no increase. I called the company and asked why such a high increase. They said that they have to charge more so that they can... Read more

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I got a notice that my equipment rental fee was going to increase 10.00 a month and carrier fee was also going to increase. The service is taxed on this, so my bill in increase over 15.00 a month. I signed a 2 year contract and the technician who installed it said that we would pay the same amount for 2 years, with no increase. I called the company and asked why such a high increase. They said that they have to charge more so that they can... Read more

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I have been scheduled to have Rise installed since September 7th. After waiting almost a month a Tech came out and found the tower had not been turned on yet. Tower evidentially came on on the 9th. I never received call back. I called the next week and was told tower was still not on and they would call to schedule. Still no call back! I called back September 27 and was told it did come on September 9th then wanted to schedule me for install... Read more

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Rise Broadband - Bad internet service
1 of 2

Rise Broadband made me sign a 2 year contract and the contract is only for their best interest. i was promised connections speeds up around 15mbps half the time I couldn't even get .o4. For two months is was up and down and never did I even come close to 15 mbps. Sometimes I had no service at all. After the tech was out the last time I decided it was time to call it. He told me there was nothing more they could do. Then they stick me with a... Read more

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Terrible service. Constantly down. When it is actually up service is slow.

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All aspects of Rise Broadband are very bad! Their broadband service is sporadic, constantly disconnecting. Their tech support people are clueless. All they seem to be able to do is ask you to "please reboot your router and computer". It often it takes months to get a service person to come to the house. We live in Kansas where there is a LOT of wind and usually the problem is their antenna is blown a bit out of alignment yet the refuse to... Read more

Was this review helpful? 2 0

We recently moved where Rise Broadband was the only option available, and without question it is the worse internet service we have ever had. On sign-up over the phone we were told there was an initial 30 day cancellation period, but when tech came out to install the system, he said they do not hold anyone to the 30 day cancellation and it would be no problem to cancel at any time. Speeds have consistently been way below advertised and we loose... Read more

Was this review helpful? 2 1

Criminal business activities! Scam! Read from “script” – aka talking in circles. Fraud, etc. In all my life I have not come across a company as horrible as this one. One example they are notorious for doing (and there are many) – for small sums, even for less than a dollar – if the bill was paid before the due date and it was .70 cents short when the actual bill arrived. So they put up a big red page on your screen locking you out, no way... Read more

Was this review helpful? 3 0

August 1st, I installed service with Rise Broadband and agreed to up to 15 MB download speed. Within first week, service fluctuated and speeds never exceeded 2 MB download. Contacted Rise and they wanted to charge me to have a service tech come out. After arguing that I should not have to pay for a service call, they sent out a tech. New tech installed satellite higher to get a better position on the nearby tower. Same week, internet fluctuated... Read more

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