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I am very upset that my bill has risen from $31.71 in 2015 to $47.17 this month (two large increases in the last 1 1/2 years). My service has not improved even though the justification for raising my rate is Carrier Cost Recovery Fee, whatever that means. It sounds...
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1.3
I liked
  • Customer service reps are nice
I didn't like
  • Did not fix my problems after contacting them
#1050579
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Had them for about 2 1/2 years. The first 2-6 months were okay. but then the prices increased and the down and up speeds were terrible. Never close to what you are paying for unless you want to use it in the middle of the night. If you call support you will go down the...
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We bought into their usage mid-range usage plan, but keep going over on data usage. We turned off all wifi devices and are only using hotspots on phones, but keep going over on usage. Rise tells us it must be someone hacking into our WiFi and using data, but doesn't...
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1.1
#1047650
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Rise Broadband Internet Service Review

Rise Broadband
#1047150
2.6
The Rise tower for my area went down 3 days ago and is still down! They were fully unprepared for this apparent equipment failure and still haven't explained it to my satisfaction. I'm done with this company!!
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Rise Broadband Internet Service Review

Rise Broadband
#1032891
1.4
Internet working fine until about 1am this morning. Internet went out @ 10:30 am and 11:11 am. Called and got recording to have them call me back when they are available. Immediate call back from computer about service. Been waiting an hour. They have not called me back.
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Rise Broadband Internet Service Review

Rise Broadband
#1028268
1.5
Had same Internet provider for 10 years. rise broadband buys them out, raises my price and puts a cap on my internet usage! Really? Now I'm sitting here not being able to use any of my internet connected devices because we are at our limit. Kids our sad they can't use their iPods, can't watch a movie, can't do anything. Horrible company!!! And I won't be staying!
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Rise Broadband Customer Care Review

Rise Broadband
#1002843
1.0
Had the worst experience ever wait around all day for my internet to get install that didn't happen then I had to call the guy and he said he can come out Monday when we shudelue for a Saturday between 8-12 so not happen would not recommend to anyone
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Great customer service on the front end, sales, acct. setup, help getting started. Also to be fair their tech support has been good-very good in my experience. My new service got me over 20mb when I first started. Now I'm down below 5mb. When I call tech suppt. they...
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I have been with rise broadband since September 2015. I'm not sure why I'm still with them. We have had so many outages over the past 18 months. I finally asked for a technician to come out to adjust my dish. He told me that a tree was causing interference with the...
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1.0
#1046448
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I have had nothing but trouble with Rise Broadband since having it installed a couple months ago. It actually worked fair for about 1 week, then went to the crapper. It will not maintain speeds at all and drops below 1.0Mbps almost every night when busier. I have yet...
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3.0
I liked
  • When works
  • When the service worked it was ok
#1041395
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A few months ago I noticed our internet service was very slow. I called rise broadband and they admitted they had oversold their tower and couldn't fix anything until they upgraded their equipment. They gave me a ten dollar a month discount for three months. I'm ending...
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1.3
#1041234
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Unbelievable! Had a great tech come out and install new equipment. Twenty minutes later our internet stops working. I call technical support and guy keeps me on phone for an hour while he's talking to himself about towers down and radios being off blah blah. Finally I...
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1.6
#1039679
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WHAT THE HECK!!! Check your bill. They raised my bill by almost $4 a month. My neighbors increased 80 cents. We are getting less service more money. I'll be disconnecting ASAP. This company must be in trouble if they are raising our bills and not increasing our...
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#1039326
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Contact Rise Broadband

Headquarters Address:
400 Inverness Parkway, Suite 330 Englewood, CO 80112
Englewood, CO 80112
Phone:
(844) 411-7473
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Dishonest or incompetent..... STAY CLEAR OF RISE BROADBAND!
I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs more than once. I've been told it was a 'tower issue', with no date for...
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1.9
I liked
  • Some customer service is nice
I didn't like
  • Not meeting speed paid for
  • Inability to deliver the product as promised
  • Being ignored
#1038257
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