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1.6 Based on 313 reviews
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  • Customers like
    • Only isp option i have 8
    • Have a few good techs thay worked hard to fix issues 7
    • Techs are fine 6
  • Customers don't like
    • Stability issues and below paid for speed 12
    • Slow speeds 11
    • Substandard service 10
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Horrible horrible company!!! Terrible service and even worse customer service!!!!!

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Horrible Horrible company!!!! Terrible service, Horrid and extremely rude customer service!!! DO NOT WASTE YOUR MONEY!!!!!!

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For the first couple of months with Rise, everything was fine. I have the 15mb plan and I have clear line of site to the tower wich is about 3 miles away. Then I started seeing that I was only getting 2mb down. I called tech support, they confirmed the issue and said it was a problem at the site with multiple complaints. Skip forward 5 weeks with no resolution, I get a call from a tech looking at the case who tells me that they fixed it a week... Read more

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Internet lags, no stability, called several times and never gets fixed ready to cancel service

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Worked fine on day one, day two could not connect to the Internet, had to turn wifi off on my phone to write this review

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Where to start? I had Verizon homefusion which was slow but at least is was expensive. Rise is superior. That said, they fall prey to the usually horrible customer service we all can expect from communivation companies. Last year a tech came out and said he could not give me better speeds. I called Rise and said I wanted to downgrade my top tier plan because they could not provide those speeds. Done -- or so I thought. A year later, I am... Read more

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Internet is terrible, they load up the towers which causes poor service.. no customer service contact, you can only talk to a tech.. unfortunately there is no other service Available in my area as Hughes net uses towers as well... paying for lousy service with no solutions.

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I was told that if I put my internet on seasonal suspend it would not affect my internet service and that my contract would still be honored when I called to have it turned back on they did not honor my contract and even tried to raise my rates I am pissed!!!!!

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I had called to say I would be out of town and this person told me I would be able to keep my grandfathered contract with unlimited downloads if I got put on a seasonal suspension when I called to have it turned back on they said they could no longer honor my contract and tried to over double my bill they are lying cheating rude people and I shall be pressing this issue do not trust them!!!!!

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They would be great if they actually had speeds they advertised and let you pay for! I am paying for a 5mb download/1mb upload service, thats great and all, but 95% of the time i have about a 0.70mbps download and a 0.50mbps upload. It makes the internet completely unusable due to the slow speeds. Im lucky i was able to do a speedtest on the internet! This is highway robbery!! Most of the time the connection speed isnt even enough to properly... Read more

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