filters
state:
Show
city:
Show
product:
Show
I actually commented on their Facebook, It was deleted. After 6 months they changed all my equipment, now I get service about 50% of the time at only slow speed when I do get it. The technician tells me that's the best I can do, maybe they will lower my bill, NOPE they...
Read more
1.4
I liked
  • Technicians try to help and are honest about company
I didn't like
  • No solutions
#1148316
Reply to reviews
I have had Rise for 30 days! The service has been horrible, I have called and called and called begging for them to release me from this nightmare contract. Today I looked at my checking account and they went ahead and billed me $338 to my checking account for 30 days...
Read more
1.0
I didn't like
  • Not meeting promised speeds bad customer service lies lies lies
#1148173
Reply to reviews
I don't even know where to start. Rise broadband bought out our ISP close to 2 years ago and it has been pretty much a nightmare since. I spent 6 months and multiple calls trying to address an issue of not receiving a billing statement via email from them as I would...
Read more
Anonymous
Anonymous

agreed

2.4
#1146927
Reply to reviews

Rise Broadband - Cancelled contract during trial 30 day period 2 yrs later g

Rise Broadband
#1147783
1.0
Details
Trail period eas cancelled came back years later saying never was a trial periid and tried to charge us
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Rise Broadband - It suck all they do is say they r sorry u would think that t

Rise Broadband
#1146929
U think they would look at the reviews an fix it there people r rude if they were my employee I would fire all of there phone staff maybe the fcc should get involved
Comment
Show

Rise Broadband - The worst service imaginable

Rise Broadband
#1146525
They offer you limited mps and have no unlimited data plan and the mps is always lower than what they offer you and what you pay for. It goes down all the time and is more pricey than other providers. I'm forced to have them as they're the only provider where I live and I love where I live I'm going to move cause this internet is literally the worse.
Comment
Show

Rise Broadband - Poor to no service and horrible customer service

Rise Broadband
#1145478
1.0
Details
You will not get service, do not get Rise Broadband. When you cancel they will threaten you about having to pay up to $300.00 for damages to their equipment and will not show up to get it when scheduled. Then threaten to charge $300.00 for not being there when they come at unscheduled times. Company must be in bad shape to try and collect money in a fraudulent manner.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
I've had many issues with speed problems, now I have connection problems more than ever. Chat support takes about 30-45 minutes to connect, then they ask for info. Once you provide that info, they try to sell you the Directv crap. Then they take 10 minutes to get back...
Read more
Anonymous
Anonymous

I have the exact same problem. They need to go out of business and quit lying to people claiming they can provide service.

#1146920
Reply to reviews
worst interent provider ever! first they sell you a very high speed connection and then after installation you may not recieved bought speed and they refuse to put you on lower tier cause you locked in two year contract. thats if the internet even works at all.. cant...
Read more
1.0
#1145569
Reply to reviews
We have had Rise Broadband since they took over a couple of years ago. Previous to Rise we received good speeds and tech service. Right now we pay over $60 per month for a measly 2.0 mbps. But the actual speeds we receive from Rise are much lower. Today I shut every...
Read more
1.0
I didn't like
  • Complete ripoff
#1145481
Reply to reviews
I sat on the phone waiting for someone to answer for over an hour. The customer service is always horrible and we have had nothing but problems from them. When we sold our house and wanted to put them on hold and transfer when the new house was built they refused. run...
Read more
#1144447
Reply to reviews
I understand. I am paying for 350GB data ( have never reached half that) at download speed of 15mbs. Six days ago the speed came down to 0.10 and hasn't gone any higher than 2.8. In fact the upload is faster than the download. They figured out for sure that the problem...
Read more
1.0
#1142865
Reply to reviews
Rise Broadband is the most rinky *** internet provider ever. They have been out since Thursday evening and yesterday evening, their customer care said they would have it up by 8PM last night and when that didnt happen, I called back and they said it would be 60-90...
Read more
1.0
I didn't like
  • Ability to respond to problems quickly
#1142342
Reply to reviews

Contact Rise Broadband

Mailing Address:
400 Inverness Parkway, Suite 330 Englewood, CO 80112
Englewood, CO 80112
Phone:
(844) 411-7473
More
Here's my shpill: Buyer beware! We paid for the 15mbps plan. Of course, their verbiage says that you pay for speeds "up to 15mbps" (or whatever speed your plan has). My experience is that I RARELY hit that speed I was paying for. I probably could have saved money by...
Read more
#1142119
Reply to reviews