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I call at least 3 times a month for help with my internet service that drops out ALL THE TIME. They have me go through all this check stuff to see if everything is up to par, they then tell me everything is fine and they can not help me cause all the test are coming...
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1.0
#1078060
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bait and switch. PROMISS $39.95 FOR SEVERAL YEARS AND CONTINUE TO CHARGE $60 A MONTH INCREASING COST ALMOST EVERY MONTH BY 2 OR 3 DOLLARS. I HAVE BEEN WITH THEM --SKYBEAM ON FOR 10 YEARS, I DISCONNECTED AND SENT 2 CHECKS FOR $39.,95 EACH AND THEY TELL ME I OWE THEM...
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1.6
I didn't like
  • Customer service that lies
  • No one seems to care about the customer
#1076488
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I disconnected my service on 04/07/17. Paid bill on 04/03/17 ($$.$$) for 04/04/17 through 05/03/17. I was told when I disconnected to allow (30 days) for an technician to come and remove the equipment and I will get a refund as well. I called three weeks ago requesting...
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Anonymous
JoinTheClub

Sounds familiar. Join the club. I was getting a DL speed that hovered around 1. I didnt even realize that Rise had bought out Internet America until my speed dropped like that...

1.0
I didn't like
  • Horriblle
#1070994
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Rise Broadband - Absolute worst service

Rise Broadband
#1070886
1.0
I've only had the service a few months due to the fact that no one else services my area. They constantly add charges to my bill. The service never works. I've been without internet for a week now. I tried to cancel my service today and they said I'd have to pay a $250 early termination fee! This company should be shut down! Don't waste your money!
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Rise Broadband - Worst Internet provider available!!

Rise Broadband
#1068251
1.0
Don't waste your time or money with this company ! Absolutely the worst customer service I've ever dealt with .
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Rise Broadband - Fail to connect

Rise Broadband
#1059622
Guys, please. Days without service? This can't happen. Especially when people are paying for services. All of my work I do is dependent having internet. If it goes out then I'm screwed.
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Rise Broadband - Terrible customer service/ wireless service

Rise Broadband
#1055927
1.0
One week notice they were dropping unlimited plans.we run everything through it. Keeping them means overages would bankrupt me because the 250 plan offered is a joke.no bundles for overages. No help from customer service. STAY FAR FAR AWAY
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When moving to my home in 2015 I began service with Rise Broadband. The business was located in my town which made me feel more comfortable doing business. I signed a two year contract with them at that time. My installation and service started out great! As time went...
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1.1
I didn't like
  • Speed not even close to what was purchased
  • Speed not even close to what i purchased and too pricey
#1070175
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The sales person lied about how much data typical family uses. They use a $29 add to lure you into pay $120 a month. For Internet alone???? Maybe for Internet, Cable, and Phone. Might just pay the $250 cancellation fee and be done. There is no window to cancel so when...
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1.4
I liked
  • Technical support
I didn't like
  • Bait and switch pricing
#1068272
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This company is awful. They were so bad they were forced to remove the "reviews" part of their Facebook page and they delete any comments they don't like. Anyway, been with them a few years and they are seriously either nowhere near their advertised speeds or they are...
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1.2
#1067305
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69.170.98.202 - JAB Wireless Last Result: Download Speed: 3723 kbps (465.4 KB/sec transfer rate) Upload Speed: 1900 kbps (237.5 KB/sec transfer rate) Latency: 24 ms Jitter: 12 ms 6/26/2017, 3:54:16 PM As you can see....Rise still stinks and it's only 3:36 PM!!!! Month...
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Anonymous
Mike

Tried using chat service to see if we could improve service to no avail as usual. If you can get another service, I highly suggest you do. Rise just doesn't care about custome...

1.4
I liked
  • Speed when works
  • 2 year price
I didn't like
  • Never works as advertised
  • Poor service
  • Unstable speeds
#1066299
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Long story short as possible. After 6 mos into two year contract, service was down for about three weeks. They fixed and gave me a credit. Cool. Service was then spotty but not enough to call about. Until two months ago. It went out. Called multiple times. One time...
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1.0
I didn't like
  • Customer no-service
#1064305
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In September 2016, I had to move and called to move service and was told they did not provide it in the area and so I had to pay the etf of $195 and I said I never agreed to that and the girl said I could appeal it but then knew that wasn't something they did and kind...
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1.2
I didn't like
  • Deceptive practices
#1063696
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we have had nothing but trouble with the tower from Elliott IL ,not only us but several of our neighbors also. They will not fix the problem, they do something when you call and it will work for a bit, then a day or 2 later it will not , it is off and on. I have had...
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Anonymous
Anonymous

The exact same thing has happened to myself and my neighbors in my subdivision outside of Terrell, Tx. It has been going on for months, and their response is that it is the ...

1.3
#1060992
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